1st / 2nd Line IT Support

£22000 - £27000 per annum 
Job Type:
Job Ref:

Role: 1st/2nd Line IT Support
Location: Cheadle
Salary: £22,000 to £27,000 plus Bonus

We are looking for an experienced and friendly person to join our client’s IT Support team in Cheadle.

We want to recruit someone with experience of a couple of years in 1st line support that wants to develop into a 1st/2nd line support role or you may already have some experience in 2nd line support and want to develop your skills and experience further into project work

If that’s you then you could be exactly what we’re looking for.

What will you be doing?

Based in their Cheadle office, as the Helpdesk Analyst, you will be primarily responsible for providing effective 1st, 2nd line IT Support to resolve internal customer incidents, changes, and service requests. You will work as part of an IT service desk team, striving to maintain a high level of customer satisfaction and meet IT service desk SLA targets.
You will also be building and imaging PC’s and Lap-Tops.
You will have the opportunity to
work on projects to help develop your skills and experience.
They are also offering to pay for your training in ITIL.
Once settled in they will be happy for you to work one day a week at home.
There may also be the opportunity to travel so you will need a driving license.

What are we looking for?

The ideal candidate for this service desk role will have relevant experience of at least two years in a helpdesk role on a service desk.

You’ll also need experience of:

  • ServiceNow or similar ticketing software
  • Windows 10, Outlook, Word, Excel and basic understanding of Exchange
  • Hardware install and builds / upgrades
  • Software installs / upgrades
  • Apple/Samsung mobile
  • You will need to have a drivers license for this role

The Package:

Basic salary: £22,000 – £27,000 per annum dependent on experience

Benefits include:

  • Bonus
  • Pension
  • Cycle to work scheme
  • Tech Scheme
  • Health cash plan
  • Life insurance
  • Training

The role offers great opportunities to develop your career as their policy is to retain and promote wirth all their employees by offering career progression into projects, networking and IT security.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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