1st / 2nd Line IT Support Analyst

£24000 - £27000 per annum 
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Job Title: 1st / 2nd Line IT Support Analyst

Location: Cheadle, Cheshire

Day Rate: £24,000 to £27,000

Benefits: Pension, Bonus, 25 Days Holiday

This is a rare opportunity for an experienced 1st and 2nd line support engineer to join a highly successful business based in Cheadle.

The company is key part of an international company where IT is critical to their continued success and growth.

The Role

Working in a small team of 4 people you will be responsible for resolving customer incidents, changes and service requests, whilst always maintaining a high level of customer satisfaction and meeting IT Service Desk SLA targets.

You will diagnose and resolve hardware and software incidents, including operating systems and across a range of applications, both commercial and internally developed bespoke software.

You will install, configure and issue new IT equipment ensuring compliance with internal procedures e.g. completing required checklists, maintaining Active Directory etc.

A number of applications and networks are managed by their Vienna office so you will also liaise with them on escalated issues.

Key Experience Required

We are looking for someone with at least four years’ experience in 1st and 2nd line support that has solid knowledge of Active Directory, Win 7 and Win 10 and Office 365.

  • Excellent telephone manner and face to face communication skills
  • Hardware support – desktop, laptop, tablet and mobile device issues.
  • Software support – OS upgrades, software configuration and updating, software trouble shooting
  • Experience of Active Directory services
  • Experience of Windows 7 / Windows 10 / Office 365 issues.

Personality is just as important to us as technical skills and we are looking for someone with a can-do attitude that has a great deal of common sense and a friendly and engaging personality.

The company work to ITIL so any knowledge in this area would be welcome as would any IT related qualifications.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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