1st Line Support

£18000 - £21000 per annum 
Job Type:
Job Ref:

Job Title: Level 1 Support
Slaray: £18,000 – £21,000
Location: Tamworth

We’re looking for a talented Level 1 Service & Support Advisor to work for my client.

They want to recruit someone with demonstrable experience of customer support / technical support.

If that’s you then you could be exactly what they’re looking for, even if you’ve got limited work experience but have recently graduated in a relevant or related field.

The Role:
In the Level 1 Service & Support Advisor role you’ll be primarily responsible for incoming requests and identifies the appropriate priority and action to be undertaken.

In the job you’ll be tasked with the following:
– Handle service requests
– Resolve incidents
– Identify and resolve problems proactively
– Test product service pack releases
– Assure software quality

The Candidate:
The ideal candidate for this Level 1 Service & Support Advisor role will have relevant experience of customer support / technical support.
In addition, it’s essential that you possess the following:
– Strong IT skills
– Office 365 / exchange server
– Microsoft Windows (XP, 2000, windows 7, 8 & 10) and Microsoft office
– Contact-centre support environment

You’ll also need experience of:
– Basic SQL & C# skills
– ITIL experience
– Relationship management / account reviews

You could be perfect for this opportunity if you have previously worked either in IT Support or as a Support Technician.

The Package:
Basic salary: £18,000 – £21,000 per annum depending on experience
Benefits: You’ll also receive 25 days holiday with the role

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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