Job Title: Level 1 Support
Slaray: £18,000 – £21,000
We’re looking for a talented Level 1 Service & Support Advisor to work for my client.
They want to recruit someone with demonstrable experience of customer support / technical support.
If that’s you then you could be exactly what they’re looking for, even if you’ve got limited work experience but have recently graduated in a relevant or related field.
In the Level 1 Service & Support Advisor role you’ll be primarily responsible for incoming requests and identifies the appropriate priority and action to be undertaken.
In the job you’ll be tasked with the following:
– Handle service requests
– Resolve incidents
– Identify and resolve problems proactively
– Test product service pack releases
– Assure software quality
The ideal candidate for this Level 1 Service & Support Advisor role will have relevant experience of customer support / technical support.
In addition, it’s essential that you possess the following:
– Strong IT skills
– Office 365 / exchange server
– Microsoft Windows (XP, 2000, windows 7, 8 & 10) and Microsoft office
– Contact-centre support environment
You’ll also need experience of:
– Basic SQL & C# skills
– ITIL experience
– Relationship management / account reviews
You could be perfect for this opportunity if you have previously worked either in IT Support or as a Support Technician.
Basic salary: £18,000 – £21,000 per annum depending on experience
Benefits: You’ll also receive 25 days holiday with the role
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.