Coburg Banks | Multi-sector UK recruitment agency

1st Line Support Engineer

£15000 - £19000 per annum 
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Job Title: 1st Line IT Support

Location: Telford, Shropshire

Salary: £15,000 to £19,000

Benefits: Pension, Healthcare, Bonus, On Call Payments

Excellent opportunity to join a well-respected specialist IT Services company based in smart offices in Telford with a highly successful UK presence and a reputation for an excellent quality of service.

The Role

You will own service desk tickets and see them through to completion, taking personal responsibility for resolving problems and ensuring that their customers are informed at all stages of the process and are satisfied with the outcome.

You will support a range of technologies including:

Windows Desktop, Windows Server, Exchange, Office 2007 through to 2013 and Citrix clients.

You will love everything to do with IT and how it works as you will be expected to understand a myriad of different infrastructure set-ups with multiple clients.

The role will develop as the company grows as they are experiencing a fast pace of expansion.

Key Experience Required

You will have experience of 1st line support with the following experience/attributes:

  • Good Exchange knowledge
  • Good AD knowledge
  • Basic server 2008/r2 troubleshooting
  • Good Remote diagnostics
  • Basic network diagnostics
  • Good clear phone manner
  • Good Written English (both spelling and grammar)

You will be looking for a role where you can get technically involved with clients in a highly supportive and friendly environment.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

Get in touch with us.

Telephone: 0121 362 2300
Or send us a quick message and we’ll call you.
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