1st Line Support/Helpdesk

Salary:
£20000 - £25000 per annum 
Job Type:
Permanent 
Location:
Broxbourne 
Sector:
IT 
Job Ref:
DC1LS22_1658842981 

Role: 1st Line Support

Location: Turnford, Broxbourne

Duration: Fixed-Term Contract (12 Months)

Salary: £20,000 – £25,000 + £5,000 On-Call

Benefits: Bonus, Pension, Healthcare

This position is a fantastic opportunity to work for a leading workforce management solutions provider, which enables large-scale business change through its service/product offerings. Being a large digitally advanced organisation, you will have the opportunity to work with technically innovative products to shape workforces for the better.

The position will be fully in the office, which is in Turnford, Broxbourne. This role comes with a pension scheme and a 10 – 15% bonus.

The Role

You will report to the IT Service Desk Team Leader, providing exemplary customer service through complete incident ownership for their various customers. Covering the Microsoft Suite of support solutions (Office 365, Team’s, Windows, etc), alongside Mac OS, ticketing software and general hardware support, you will ensure that the highest quality of support is given in an efficient, timely manner.

Some experience in 2nd Line Support, alongside a want to learn this side of IT Support is highly beneficial.

Experience

The successful candidate will require the following key experiences/qualities to be proficient in this position:

  • Confidence in providing excellent customer service with exceptional verbal and written communication skills.
  • Experience in Office 365 Management and Support.
  • Further experience in support of Microsoft Support Services, including Windows, Teams, etc.
  • Usage of a Ticketing System, e.g. ServiceNow.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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