2nd Line IT Support – Opportunity for development into 3rd Line

£34000 - £35000 per annum 
Job Type:
City of London 
Job Ref:

Position: 2nd Line IT Support – Opportunity for development into 3rd Line Support
Location: Central London
Salary: £35,000 plus On Call Payments – Circa £10,000 (One week in three)
Benefits: Final Salary Pension, 75% Discounted Rail Travel

This is a rare opportunity for an experienced 2nd line support analyst with strong experience in desktop support, hardware, AD to join the UK arm of a major European Railway company based in central London close to Liverpool Street Station.

This role will provide you with the opportunity to get involved in complex 2nd /3rd line support issues and projects as well as managing the standard 2nd line support calls.

We are looking for someone that wants to learn and develop within a supportive company environment.

The Role

You will be responsible for providing IT support to the business and assisting the infrastructure technical engineers in the day-to-day management of server and desktop systems.

You will also be responsible for providing support for all applications, business systems, desktop and mobile devices to the organisation and its employees.

You will get to work on and assist in a number of projects with the 3rd line engineers.

You will ensure that relevant IT business and industry standards are followed such as cyber security best practice and GDPR.

What you will get

  • On call payments circa £10,000 per year on top of salary
  • Final Salary Pension
  • 25 Days annual leave
  • Company benefits and discounts including heavily discounted rail travel by up to 75%

Key Experience Required

You will have experience of working in a Desktop Support environment with a track record of providing excellent customer service when resolving incidents and requests is required.

We would expect you to have experience in some or all of the following:

  • Office 365
  • Active Directory
  • Mobile Devices and Mobile Device Management Tools
  • SCCM
  • ITIL

This is a great opportunity for an experienced 2nd line infrastructure analyst to develop into a 2nd/3rd line role within a highly supportive team and a company offering amazing benefits.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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