2nd Line IT Support – Telford

£22000 - £23000 per annum 
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Job Title: 2nd Line IT Support

Location: Telford, Shropshire

Salary: £22,000 to £23,000

Benefits: Pension, Healthcare, On Call Payments

Excellent opportunity to join a well-respected specialist IT Services company based in smart offices in Telford with a highly successful UK presence and a reputation for an excellent quality of service.

The Role

You will own service desk tickets and see them through to completion, taking personal responsibility for resolving problems and ensuring that their customers are informed at all stages of the process and are satisfied with the outcome.

You will work closely with the 1st line support technicians by offering coaching and support and providing feedback to them.

You will support a range of technologies including: VMWare, Cisco, Firewalls, MS Server, SQL Server and Linux

You will love everything to do with IT and how it works as you will be expected to understand a myriad of different infrastructure set-ups with multiple clients.

The role will develop as the company grows as they are experiencing a fast pace of expansion at the moment equating to 30% year on year.

Key Experience Required

You will have experience of 2nd line support ideally but not necessarily within an IT services environment.

You will have a competence and thorough knowledge of MS Server, Group Policy and Active Directory as well as some experience in switches, routers and networking. You will also have some experience of supporting firewalls.

Ideally you will also have some experience in VMWare and Cisco however training will be provided.

You will be looking for a role where you can get really technically involved with clients in a highly supportive and friendly environment.

You will also either have or be willing to work towards the following qualifications: VCP, CCNA and MCSA or MCSE which will be fully supported by the company.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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