Coburg Banks | Multi-sector UK recruitment agency

2nd Line Support Engineer

£20000 - £23000 per annum 
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Title: 2nd Line IT Support Engineer

Location: Oldbury, West Midlands

Salary: £20,000 to £23,000 + benefits (inc Pension)

We are recruiting an excellent opportunity for an IT Support professional with experience of Network Security to join an established IT services consultancy.

The company is enjoying a significant and sustained growth and as a result they are looking to recruit an additional IT Support Engineer to join their team based in the West Midlands and offer a great career opportunity in a growing and important sector within IT.

The Role

Reporting to the Service Desk Manager you will be responsible for taking ownership, troubleshooting and resolution of support calls from customers. You will co-ordinate remote sessions and calls within set SLA’s as well as providing technical support for the sales team.

You will liaise with vendors where necessary as maintaining ‘Vendor Technical Accreditations’ as required. You will also assist in maintaining the office’s IT infrastructure, help produce monthly stats and SLA information for key accounts and oversee the management of managed services provided to clients.

The Person

You will be an experienced IT support professional, already experienced with second line support. Most importantly, you will have had exposure to Check Point Firewall and will have at the least had some experience of Check Point configuration.

A good understanding of networking principles will be helpful, particularly experience of Cisco networks. Although not essential, it will advantageous if you have relevant Cisco accreditation in CCSA or CCSE Check Point or a CCNA.

Experience of other firewall products such as Stonesoft, McAfee, SonicWALL and Fortinet is also considered beneficial. You will need to have good communication skills, both written and spoken.

You will be within an easy commute of the company’s offices West of Birmingham, easily accessible from Birmingham, Dudley, West Bromwich, Walsall and Wolverhampton.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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Telephone: 0121 362 2300
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