2nd Line Support

£26000 - £29000 per annum 
Job Type:
Job Ref:

Job Title: 2nd Line Support

Location: Leeds

Salary: £25k – £29k

Benefits: Pension, Annual Bonus, Regular Salary Reviews

Why would I be interested?

This is a perfect opportunity for someone looking to start the process of becoming an IT Specialist or an all-around 3rd Line Support person. Our client is one of the only MSP’s that I have come across that really wants you to develop – they will pay for you to take qualifications and will then reward you with a pay rise when you qualify!

Tell me about the company…

They are a well-respected, specialist IT Services company based in smart offices in Leeds with a highly successful UK presence. They have a reputation for excellent quality of service and being a rewarding company to work for.

Tell me about the role…

The team you will be joining receive a high volume of support tickets from various companies and sectors so you will be very quickly exposed to a wide range of technology. To begin with you will mainly cover 2nd Line Support requests, but as time goes on you will begin to learn how to support various server and networking infrastructure support enquiries.

Technologies covered:

  • Office 365
    • Exchange
    • Sharepoint
    • Azure Active Directory
    • Intune
    • Teams
  • Windows Server 2008 – 2019
    • Active Directory
    • DNS
    • DHCP
    • Routing & Remote Access
    • AD Connect
    • Remote Desktop Support
  • Microsoft 365 Packages
    • Word
    • Outlook
    • Excel
    • PowerPoint
  • Network Switching
    • VLAN’s
    • Trunks
  • Firewalls & Routers
    • Port Forwarding
    • Routing

Once you have been exposed to enough 3rd Line Support enquiries you will be given the opportunity to move into a field role or an office based 3rd Line Support.

What’s in it for me?

  • £1k – £5k Annual Bonus
  • Pension
  • Regular Salary Reviews
  • Paid for Certificates & Great Career Progression

Am I right for the role?

  • 2+ years in a 2nd Line Support position
  • 1+ years working for an MSP
  • Experience working with Windows Server
  • Experience working Azure & Microsoft Active Directory
  • Experience installing & Configuring VPN’s
  • Experience installing Firewalls

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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