3rd line infrastructure support analyst,

£30000 - £380000 per annum 
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Role: 3rd Line / Infrastructure Support Analyst

Location: Leeds

Salary: £30.000 – £38.000

3rd Line Infrastructure Support Analyst required to provide a high level of infrastructure support across my environments. My client, a world leader in their sector were established over 100 years ago and offer a competitive salary, very good benefits and a first class working environment.

Specific Experience Required:

  • Detailed knowledge and experience with Microsoft technologies
  • Detailed knowledge and experience with server virtualisation technologies
  • Knowledge and experience with Microsoft Exchange 2010
  • Knowledge and experience with server hardware
  • Allocate time and priority to problems and projects
  • Excellent inter-personal and communications skills.
  • Detailed, logical and analytical thinker
  • Dealing with Complexity
  • Handles Pressure
  • Informing Others.

KEY RESPONSIBILITIES Include but not Limited to:

To ensure effective use of information technology through its efficient installation, development, support and maintenance.

  • Required to undertake various projects of differing complexity and scale as defined by the Network Manager and Head of IT to be completed within predefined and agreed timescales
  • 3rd line technical escalation point for calls
  • Problem resolution documentation with effective knowledge transfer to 2nd line and Service Desk, taking into account current systems processes and procedures

Diagnose a problem. Investigate a solution. Efficiently document the solution as required, disseminating information to all relevant staff members. Take into account changes to existing systems and processes

  • Consult with the Senior Network Analyst / Network Manager to plan the time and resources required to complete projects / activities assigned
  • Documentation of new systems, configuration changes and enhancements
  • Effective and detailed logging of change requests to current standards
  • Peer review change requests when required

Role will suit applicants who have worked as – 3rd Line Support Analyst, Infrastructure Support, Infrastructure Architect. Infrastructure Analyst

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