3rd Line Support Engineer

£25000 - £30000 per annum 
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3rd Line Support Engineer
Based in Loughton, Essex
Salary: £25,000 – £30,000 + Excellent Benefits

One of the UK’s most recognisable and established high street names are currently looking to recruit a 3rd Line Support Engineer at their Head Office in Loughton, Essex. Offering a competitive salary, staff discount, training, plus a rewarding and stimulating place to work, this is a fantastic opportunity for an accomplished IT professional to develop their career within a dynamic company at an exciting point in their history.

The Role
Reporting to and supporting the Head of IT, you would be responsible for providing a high standard of 3rd line support for all computer, network and telephony systems, at the same time as supervising the work of 2nd Line Support and helping with escalated issues, ensuring all queries are consistently resolved in a timely and effective manner. As a senior member of the support function you would also play a key role in driving the development and implementation of new and improved systems through cross-functional and individual projects.

The Candidate
The ideal candidate for the role must have excellent IT Support skills in 2nd / 3rd line support with a good knowledge of a wide range of systems, applications and interfaces, plus a willingness to learn new technologies. You will have an enthusiastic personality with a flexible attitude and must be able to demonstrate a real passion for IT. You will be a well organised and flexible individual with strong communication skills and excellent problem solving and analytical ability. Some supervisory experience will also be required as will excellent project management skills and the ability to work cross-functionally and liaise confidently at all levels.

The Company
A leading high street retailer of greeting cards, gifts and wrap, established in 1968, with over 400 stores across the UK.

To apply for the 3rd Line Support Engineer opportunity please send us a CV quoting reference CLN56.

This role may be suitable for you if you have a background as any of the following: 3rd Line Support Analyst, 3rd Line Support Engineer, 3rd Line Support Assistant, 3rd Line, Support Technician, 2nd Line Support Assistant, Helpdesk Operator, Helpdesk Assistant, IT Support, IT Support Team Leader, Service Desk Analyst, IT Technician, IT Support Technician.

The position will suit candidates based in: Loughton, Essex, East London, Ilford, Romford, Brentwood, Chigwell, Woodford, Harlow, Cheshunt.

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