I am looking for a committed individual to join a charitable organisation in Nottingham. The role comes with a competitive salary, pension, 24 days annual leave and free parking.
Working with and reporting to the Health Project Manager, the successful candidate will ensure the accurate and timely completion of all administrative activities to support the Health Services in assisting discharges and preventing hospital admissions.
The main duties of the role are:
Manage the Home Care Alert system – The Post Holder must also be able to manage the care alert system, identifying and responding to alerts generated. Also, communicating and working with Carers Support Workers to ensure effective performance.
Customer Service and Quality Feedback – To deliver high levels of customer service to service users and their carers through effective communication showing high levels of understanding and empathy. Consistently delivering creative, effective and efficient ways to improve service delivery. Also, engaging with service users in terms of service feedback and producing qualitative reports for internal and external use (training provided).
Data Quality – Ensuring all relevant database fields are entered and complete on a daily basis for all new patients.
Rostering– The post holder must also be able to effectively use Web roster software to meet the required data standards and maximise the capacity of the Carer Support Workers. Producing weekly staff rotas to ensure all holiday, long term sickness and additional planned services are covered with suitable Carer Support Workers.
Ongoing Care or Case Management (with other internal/ external organisations/resources); Post Holder must work with local health, social care, and voluntary organisations to support service users and their carers. Helping people with receive up-to-date information regarding services to ensure the highest possible standard of care.
Ensure that all CQC, and other relevant internal and external quality audit requirements are met and adhered to.
Respect confidentiality at all times.
Ensure that all record keeping is completed to a good standard and maintain an effective record keeping system
The ideal candidate must have:
- Knowledge and experience of working with patients and/or carers.
- Understanding of confidentiality.
- Computer literate with knowledge of Webroster
- Possess a good understanding of Microsoft Office (including Excel)
- Excellent communication skills
- Able to deal with Care Staff with a sensitive and understanding approach
- A practical approach when managing tasks and time
- To be able to work as part of a team, supporting colleagues and providing a flexible service
- To respect the personal choice of lifestyles of colleagues, carers and people with care needs, ensuring that equal opportunities principles are applied at all times
- To treat each individual with dignity & respect
You must have a strong work ethic, be a team player with a positive attitude, be professional, approachable and committed to delivering an excellent support service on a daily basis.
Interested? Please click to apply and your application will be considered.
Coburg Banks Health and Social Care specialise in recruiting Care Managers, Care Co-ordinators and Senior Carers within Residential care, Domiciliary care, Supported living and Nursing. We would welcome the opportunity to help you in your career, so please send a copy of your CV into us