Client Experience Expert

• Seek new business opportunities within the existing account base.
• Focus on the unique selling points of provenance, supply chain resilience, and environmental factors.
• Collaborate with clients to provide tailored solutions that meet their specific needs.
• Maintain strong relationships with key accounts in the bakery and confectionery sectors.

• Experience in selling ingredients to the bakery and/or confectionery markets.
• A proven track record of providing solutions that highlight provenance, supply chain resilience, and environmental benefits.
• Strong relationship-building skills with key stakeholders in the industry.
  
  

Role: C#/SQL Developer
Location: Hereford – Site Based
Salary: Circa £40,000 to £42,000 + Pension

Based full time on site in rural Hereford, we are looking for an experienced C#/SQL developer to join a small development team working on their ERP and database systems.

This would suit someone that has a good level of experience in C# and SQL development as well as stored procedures and database objects that underpin their key business systems.

The company are well established and number one in the UK for what they do with ambitious growth plans.

What are we looking for:

• An experienced C#/SQL Developer
• Living local to and happy to work full time on site in Hereford.

This is a growing company, and in your new role will have the opportunity to grow and develop with it as they continue their expansion plans.

One of the UK’s largest and foremost law firms is currently looking to Client Experience Expert to join their contact team in the Sheffield office.

Offering a salary circa £27,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

Your Role and What You'll Be Doing

As a Client Experience Expert, you’ll be the first point of contact for our clients, ensuring excellent service in every interaction, whether with clients or colleagues, across all communication channels managed by the Contact team. Her’s a bit more detail…

• Handle internal and external client calls and digital enquiries across all areas of the firm, whilst upholding Irwin Mitchell’s values and ethics.
• Rotate across departments within the Contact team based on client demand.
• Assist clients obtaining the necessary support, either directly or by directing them to the appropriate area of the firm.
• Take ownership of the client experience, prioritising the client in all interactions, and escalating any concerns to the Client Experience Leader when necessary.

About You

This is what you’ll need to have to be suitable for the Client Experience Expert role……

• Prior experience in a Contact Centre or a similar setting.
• Significant background in a customer service or client services.
• Confidence in managing difficult and sensitive conversations.
• Outstanding listening and questioning abilities.
• Proven problem-solving skills.

Our Benefits

This is what is on offer

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

Interested? If you think you're right for this Client Experience Expert role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.

• Annual salary of £27,000 - £28,000, plus £5,000 - £9,000 in bonuses
• Company events to foster team spirit
• Company pension scheme
• Employee discounts and 30 days holiday
• Office based in Solihull - hours are Monday to Thursday 8-5 and Friday 8-2

• Make outbound calls to existing customers to promote additional products and services
• Build strong, long-term relationships and ensure client satisfaction
• Identify opportunities to upsell or cross-sell based on customer needs
• Maintain accurate records using internal CRM systems
• Follow structured sales processes for consistent results
• Respond to customer queries promptly and professionally
• Complete administrative tasks accurately and on time
• Provide feedback on customer trends and opportunities

• Excellent telephone manner and confidence in engaging customers
• Strong organisational skills for managing a busy workload
• High attention to detail with accurate record-keeping
• Proficiency in MS Office and PC literacy
• Self-motivated and proactive, comfortable working to targets
• Ability to understand products and communicate value clearly
• Positive attitude with a willingness to learn and develop
• Previous phone-based account management or sales experience