- £18000 - £20000 per annum
- Job Type:
- Job Ref:
Our client is a dynamic market leader in risk and compliance management software. Supporting Law firms, Barrister Chambers, Insurance Brokers, IFA Businesses, large Accountancy Firms and Finance companies they provide everything a company needs to manage compliance and control risk management. Based from their offices in Cheshire, they currently have an opportunity for a Client Services Executive.
Our client is looking for a Client Services Executive to nurture a group of key clients by carrying out the following tasks:
- Demonstrate the software and services to key clients.
- Occasional up-selling within key clients
- Prioritise and provide help and advice to clients in using products or services.
- Communicating courteously with clients by telephone, email, letter and electronic messaging.
- Taking ownership of investigating and solving clients’ problems.
- Working with all areas of the business to solve client or advisor queries or issues
- Handling client complaints with empathy, sincerity and pragmatism.
- Keeping accurate records of discussions or correspondence with clients, both confidentially and securely.
- Producing written information for clients.
- Build and maintain knowledge of products or services and keeping up to date with changes.
The perfect candidate for the Client Services Executive position will have a strong and knowledgeable sales background and have the following qualities and experience:
- Experience within the same role or similar
- Knowledge of Software Solutions
- Strong Customer Service and Interpersonal skills
- The ability to demonstrate confidently
- Forward thinker with the ability to deal with issues and pressure situations both calmly and effectively
- A natural problem solver
You will possess a positive, professional way of thinking, as well as being creative and always thinking of ways to improve the service you offer. You will also be a self-starter and have an adaptable personality to ensure you can offer the best service to every client you are dealing with.
The basic salary for the Client Services Executive is between £18,000 and £20,000 per year dependant on experience, plus bonus! On top of this fantastic salary, they also offer other benefits such as Healthcare scheme, pension scheme, cycle to work scheme and the company regularly organise social events!
If you think you are the person we are looking for then please send your CV to us via the link below.