Customer Care Advisor

£18000 - £18881 per annum 
Job Type:
Newcastle upon Tyne 
Call Centre and Customer Service 
Job Ref:
GRG896 - 166976_1630927414 

We’re looking for a Customer Care Advisor to work for our client, the UK’s leading and best-known food on the go retailer. This is a 12 month fixed term contract role based at their Newcastle head office.

This role will suit someone with drive, determination and commitment to get things done. You will have excellent communications skills, a high level of self-motivation, plus the ability to work to own initiative and a hands-on attitude.

If that’s you then you could be exactly what they’re looking for.


The Role
This is a great opportunity to join a small Customer Care team. The role involves responding to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram as well as to customers who make contact via email and over the phone. Customer feedback is used to continually improve customer experience and this role is a key part of that. You would also be the first point of contact for customers that use the Rewards app, helping to support them through any issues in the first instance before passing through to the App Developers for further investigation.

The Customer Care team are available for customer contact via phone, email, social plus through the website between 7am-7pm Monday-Friday, 8am-5pm Saturday-Sunday. You would work 35 hours per week, 5 out of 7 days with rotating day shift patterns. The frequency of weekends will typically be between 1 in 3 or 4 weekends.


The Candidate
We want to see confident and articulate individuals with experience working within Contact Centre / Customer Service environments. You’ll have a passion for ensuring customers receive the best possible experience whilst delivering effective solutions to challenges.

In addition, it’s essential that you possess the following…
– Excellent written and verbal communication skills
– The ability to handle challenging situations effectively
– Strong IT skills

If you’ve got all of that, then you could be perfect for this Customer Care Advisor role and we’d love to see your CV.


The Package
Basic salary: £18,881 per annum (pro rata) for the ideal candidate
Additional benefits include:
– Generous employee discount scheme
– After 6 months service you may be eligible for the profit share scheme
– Private medical insurance, health insurance, management pension scheme, plus plenty more


The business you’ll be working for is the UK’s leading and best-known food on the go retailer.

They’re a company that people want to work for because they are a much loved and trusted brand with a strong traditional bakery heritage and provide their people with a great place to work, where they feel valued by listening, developing and rewarding them.


Interested? If you think you’re right for this Customer Care Advisor role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

We are acting as a Recruitment Consultancy for this role.

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