Customer Care Manager

£25000.00 - £27000.00 per annum 
Job Type:
Social Care 
Job Ref:

We’re looking for a talented Customer Care Manager to work for our client.
They want to recruit someone with demonstrable experience of a customer facing role.
If that’s you then you could be exactly what they’re looking for.
Please note: In this position you’ll be needed to work at weekends. Full details of how this will work will be revealed at interview.

The Role:
This role is for an outstanding Domiciliary care service and based in Winchester, as the Customer Care Manager you will be primarily responsible for welcoming new customers to the service by working closely with them and their loved ones to document a clear outline of their needs and the support that they require. You will get to know new customers and will be their primary point of contact for the first month of them being with the service. You will create tailored care plans to an outstanding quality that would enable the care staff to provide person centred care.

In the job you’ll be tasked with creating care plans for new customers and liaising with new customers and their family members.

The standard working hours for this position are 8:30am to 5pm.

In addition, you’ll need the following:

  • A warm and friendly personality to enable new customers to feel welcomed
  • Outstanding written and verbal communication skills
  • Confidence in your developing a good rapport with people

The ideal person for the role will be the following:

  • Flexible and reliable to take part in the on-call rota
  • Driven and ambitious
  • A empathic person

Does that sound like you? If so, we’d love to see your CV.
You will also need a full driving licence for this role. Please do not apply if you do not have one.

This position could be right for you if you want to work as either a Customer Service Advisor or as a Customer Care Manager.

The Package:
Basic salary: £25,000 – £27,000 per annum

The Company:
The business you’ll be working for is a domiciliary company that specialise in working with customers and their families who require care in their own homes.

They’re a great company to work for. People join them for many reasons, such as they:

  • Provide full support and training
  • Reward their staff and believe in a work/life balance
  • Are supportive and encourage personal development

Interested? If you think you’re right for this Customer Care Manager role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Unfortunately, this job opportunity has expired.
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