Customer Service Advisor

£19000 - £19448 per annum 
Job Type:
Call Centre and Customer Service 
Job Ref:

Customer Service Advisor
Based in Sheffield
Salary £19,448 + Excellent Benefits

Are you passionate about customer service, providing exceptional levels of client care and looking for an exciting new opportunity? One of the UK’s largest and foremost law firms currently has opportunities for exceptional customer service professionals to join the team at their Sheffield HQ.

The Role
There are a number of different opportunities on offer across various teams depending on your strengths and experience. You’ll be handling inbound calls speaking to customers, resolving queries in a friendly and professional manner, escalating when needed. This is a great chance for confident individuals to utilize their excellent customer service skills in a high-volume call center environment. To ensure you are an expert on all services you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

The contact centre is open from 7am – 9pm, and you will work your 40 hours within these hours every week. You will also be required to work 1 weekend in every 4.

Interviews are scheduled for March 18th and 19th, if shortlisted you will be invited to attend at the Sheffield HQ. Attendance is compulsory if you are interested in progressing with your application.

The Candidate
You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good computer and administration skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times.

As well as being given full training, you will build upon your previous experience in similar roles to display first class communication skills. Call quality is valued so you won’t be targeted on volume and there are no sales targets to hit.

The Company
A leading legal firm, employing over 2800 people in 14 UK offices, passionate about the law and in providing clients with the very best legal advice and guidance. In addition to your basic salary of £18,616 your benefits package would include pension, critical illness cover, health cash plan, death in service, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, plus childcare Vouchers. The Sheffield office also has an on- site subsidised canteen and Starbucks, corporate gym membership plus many more exciting benefits.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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