Customer Service Advisor

£19000 - £20000 per annum 
Job Type:
Call Centre and Customer Service 
Job Ref:

Customer Service Advisor
Based in Stratford upon Avon
Salary up to £20,000 + benefits including bonus scheme

A successful and well-established financial services company is currently expanding and looking to recruit Customer Service Advisors at their Stratford upon Avon office. Offering an attractive salary plus benefits including bonus plus career development opportunities, this is a great chance for an ambitious and motivated individual to join a forward-thinking and award-winning business.

The Role
This position is key in ensuring clients’ expectations are routinely met and exceeded. Reporting to the Floor Manager, you would act as the key point of contact for customers, resolving a wide range of queries over phone and by email. Responsibilities include…
o Resolving all queries and issues over the phone and by email
o Interacting with customers in an empathetic, timely and professional manner
o Delivering a first-class customer experience at all times
o Meeting compliance and regulatory standards, working towards achieving monthly targets

The Candidate
Experience working within a customer relationship / account management role is essential, as is the ability to problem solve effectively and deliver excellent levels of customer service in ways that communicate empathy, concern and helpfulness.

A professional manner, excellent communication skills and the ability to listen and engage with people will all be required, as is a positive attitude, great attention to detail, and desire to make the most of this excellent opportunity to develop your account management skills. Strong IT skills will also be required.

The Company
An award-winning financial services company specialising in all aspects of financial recoveries and contact centre-based activities. Offering an attractive salary, this is a fantastic chance to work with a team dedicated to offering outstanding service, where people work hard and are encouraged to excel.

The job may be suitable for candidates who have experience as the following: Client Relationship Executive, Account Manager, Customer Service Advisor, Customer Account Manager, Customer Service Agent, Inbound Sales Advisor, Claims Advisor, Customer Account Advisor, Customer Service Specialist.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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