Customer Service Advisor

Salary:
£16830 - £18400 per annum 
Job Type:
Permanent 
Location:
Walsall 
Sector:
Call Centre and Customer Service 
Job Ref:
EMS41_1619801324 

We’re looking for talented Customer Service Advisors and Collections Agents to work for our client.

They want to recruit someone with demonstrable experience of providing excellent levels of customer service, ideally in a contact centre environment.

If that’s you then you could be exactly what they’re looking for. Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. The roles suit people with a passion for giving customers a great service. On offer is a comprehensive training package to enable you to become experts in helping people. The role comes with an attractive basic salary, fantastic benefits including free parking, gym membership, plus first-class training, promotional opportunities, and offers the chance to develop your career with a highly regarded and forward-thinking company.

About you
We’re looking for people who are good listeners and enjoy talking to people. You’ll need to be flexible to work between the hours of 7am-8pm Monday-Friday and Sat/Sun/Bank Hols 8-4pm. You’ll be taking calls either inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

Customer Service Candidate
o Experience working within a customer service role, ideally in a call centre
o Be an excellent listener with the ability to flexibly adapt to customer needs
o Excellent communication skills, able to listen and engage with people and communicate empathy and concern
o A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills

Collections Candidate
o Excellent customer service ideally gained in a call centre, with inbound and outbound dialler experience
o Previous Collections experience, you will be a strong negotiator with a passion for customer service.
o Experience in Affordability and Vulnerability is desirable but not essential
o As a self-motivated individual who enjoys a fast pace environment you will demonstrate a natural ability to negotiate and persuade customers

The job may be suitable for candidates who have experience in the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Collections Agent, Debt Collection, Credit Controller.

The Package:
Basic salary: £16,830 – £17,374.5 for the Customer Service Advisor role, Collections Advisor £18,150 – £18,400.
Benefits: You’ll also receive free parking, gym membership, plus first-class training and promotional opportunities with the role

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The Company:
The business you’ll be working for is an integrated services group that provide a range of specialist services, predominantly across the UK water sector.

This is great chance to utilize your excellent customer service skills in a professional and friendly call center environment, undertaking a comprehensive induction programme with support from your colleagues to help you succeed and thrive.

We are acting as a Recruitment Consultancy for this role.

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