Customer Service Advisor/ Collections Advisor
Based in Walsall, West Midlands (WS2)
Starting salary £16,200 (£18,100 for Collections) + Excellent Benefits
Our Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. The roles suit people with a passion for giving customers a great service. We offer a comprehensive training package to enable you to become experts in helping people. The role comes with an attractive basic salary, fantastic benefits including free parking, gym membership, plus first-class training, promotional opportunities, and offers the chance to develop your career with a highly regarded and forward-thinking company.
We’re looking for people who are good listeners and enjoy talking to people. You’ll need to be flexible to work between the hours of 7am-8pm Monday-Friday and Sat/Sun/Bank Hols 8-4pm. You’ll be taking calls either inbound or outbound speaking to customers and resolving queries. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.
Customer Service Candidate
o Experience working within a customer service role, ideally in a call centre
o Be an excellent listener with the ability to flexibly adapt to customer needs
o Excellent communication skills, able to listen and engage with people and communicate empathy and concern
o A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills
o Excellent customer service ideally gained in a call centre, with inbound and outbound dialler experience
o Previous Collections experience, you will be a strong negotiator with a passion for customer service.
o Experience in Affordability and Vulnerability is desirable but not essential
o As a self-motivated individual who enjoys a fast pace environment you will demonstrate a natural ability to negotiate and persuade customers.
The job may be suitable for candidates who have experience in the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Collections Agent, Debt Collection, Credit Controller.
We are acting as a Recruitment Consultancy for this role.