Coburg Banks | Multi-sector UK recruitment agency

Coburg Banks - Recruitment Agency

Customer Service Advisor / Collections Agent

£15500 - £15540 per annum 
Job Type:
Call Centre and Customer Service 
Job Ref:

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Customer Service Advisor/ Collections Advisor
Based in Walsall, West Midlands (WS2)
Starting Salary £15,540 (with the potential to rise to £18,042) + Excellent Benefits

Our Customer Service and Collections Advisors are experts in helping customers with a variety of queries from paying a bill, difficulty paying to supply issues. The roles suit people with a passion for giving customers a great service. We offer a fully comprehensive training package to enable you to become experts in helping people. The role comes with an attractive basic salary, fantastic benefits including free parking, gym membership, plus first class training, promotional opportunities, and offers the chance to develop your skills and career with a highly regarded and forward thinking company.

About You
We’re looking for people who are good listeners and enjoy talking to people. You’ll need to be flexible to work between the hours of 7am-8pm Monday-Friday and Sat/Sun 8-4pm. You’ll be taking calls either inbound or outbound speaking to customers and resolving any queries they may have. We offer individuals a chance to utilize their excellent customer service skills in a professional and friendly call center environment. To ensure you are an expert on all products and services, you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

The Customer Service Candidate
o Experience working within a customer service role, ideally in a call centre
o Be an excellent listener with the ability to flexibly adapt to customer needs
o Excellent communication skills and the ability to listen and engage with people and communicate empathy and concern are essential
o A positive attitude, and the confidence and desire to make the most of this excellent opportunity to develop your customer service skills

The Collections Candidate
o Excellent customer service ideally gained in a call centre, with inbound and outbound dialler experience
o Ideally with previous Collections experience, you will be a strong negotiator with a passion for customer service.
o Experience in Affordability and Vulnerability is desirable but not essential
o Excellent communication skills and the ability to listen and engage with people and communicate empathy and concern are essential
o As a self-motivated individual who enjoys a fast pace environment you will demonstrate a natural ability to negotiate and persuade customers.

The job may be suitable for candidates who have experience in the following: Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Collections Agent, Debt Collection, Credit Controller.

The position will suit candidates based in: Walsall, West Midlands, Wolverhampton, Wednesbury, Willenhall, Cannock, Burntwood, Lichfield, Aldridge, Sutton Coldfield, Birmingham.

Coburg Banks - Recruitment Agency

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