Coburg Banks | Multi-sector UK recruitment agency

Customer Service Advisor – Part Time

£17494.84 - £19693.12 per annum 
Job Type:
Social Care 
Job Ref:

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Customer Services Advisor
£17,494.84 to £19,693.12 Pro Rata
Based in Leicester

Part Time hours: 12.30pm to 5.00pm on Monday and 1pm to 5pm Tuesday to Friday

An exciting opportunity has arisen to work with The Customer Services Team. This post is a part time post at 25.5 hours per week.

You will be responsible for the provision of an effective and responsive Customer Service and, dealing with all queries in a timely and appropriate manner.

Providing Advance residents and the organisations departments with an excellent Single Point of contact for the following service:

  • Reactive and responsive repairs ordering
  • Procurement and maintenance of white goods & furnishings
  • Procurement and delivery of cleaning and gardening service contracts
  • General Housing enquires
  • Initial stage handling of complaints & Anti -Social Behaviour
  • Signposting queries to relevant departments/personnel

For this varied and challenging post you will require:

  • A sound understanding of housing management issues and practise
  • A commitment to resident involvement
  • Excellent communication and organisation skill
  • The ability to work to targets and deadlines
  • A flexible, versatile approach and commitment to delivering high quality services for all departments within the organisation.
  • Experience of call centre working

To apply for this role please send CV using the job boards online application facility.

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Telephone: 0121 362 2300
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