Position: Digital Programme Manager – Fixed Term to Dec 2018
Location: Central London
Salary: Circa £75,000 to £80,000 plus 15% Bonus
Benefits: Final Salary Pension, Healthcare
This is a fantastic opportunity for an experienced Digital / Ecommerce Programme Manager to join the rail division of a FTSE 250 London based company on a major greenfield project to build and deliver a customer experience driven Omni-Channel ticketing and ecommerce platform.
The Omni-Channel ticketing and retail platform is a first for a train operating company with a committed technology investment of over £6million.
We are looking for an individual with a proven track record in generating Omni-channel ecommerce solutions to deliver change in customer purchasing behaviours and trends. You will control a small team of project managers and business owners, working within a hybrid culture of change and development methodologies including Waterfall, Agile Scrum and Kanban.
The role is fixed term up to December 2018
What you will get
- Competitive Salary
- Final Salary Pension
- 15% Bonus
- 25 Days annual leave
- Company benefits and discounts including heavily discounted rail travel
You will assume overall governance of all work-stream leads within the ecommerce digital transformation programme including senior stakeholders. You will manage major contract negotiations and programme level issue management with overall accountability for delivery of business change activities.
The sponsor is looking for a safe pair of hands to deliver the business case, operating at a senior level to protect the business investment and maintain visibility of the progress of the programme, engaging the sponsor at the right level and the right time ensuring c2c processes and governance is achieved.
The key elements of the programme are as follows:
Work-stream 1 – Business Change & Product requirements (Omni-channel retailing)
Work-stream 2 – In house build of green-field ecommerce platform services (Kanban)
Work-stream 3 – New CRM, CMS and in-station retailing (TVM’s)
Work-stream 4 – System Integration of in house platforms and required supply chain
Work-stream 5 – Front end user channels (web, mobile, app, staff ticketing)
Key Experience Required
We are looking for an experienced Digital Programme Manager with a solid understanding of delivering ecommerce and digital projects within a B2C environment
You will have a proven track record of successfully managing programmes of software and ecommerce development projects using Agile, Waterfall and Kanban methodologies.
We would expect you to have at least five years’ experience as a Programme Manager, managing large, complex ecommerce projects in a high-tech development environment with multi-function teams.
You will support and lead the organisational culture shift to agile methodologies, including providing the product owner with support and guidance so knowledge of methodologies such as Agile, Kanban and Waterfall will be required.
The Programme is required to build a green-field suite of Digital services and customer channels inlcuding a brand new website to sell rail ticketing products and services. The success criteria for the programme is to drive the current level of under 5% digital revenue to over 80%.
The company is creating an exciting culture of business and technology hero’s, co-located together, working as one team to create and continually evolve in an agile iterative environment a first class suite of retailing services.
Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us