Home Ownership Officer

£29355 - £30355 per annum 
Job Type:
Real Estate and Property 
Job Ref:

We’re looking for a talented Home Ownership Officer to work for our client.
They want to recruit someone with demonstrable experience of a customer facing role.
If that’s you then you could be exactly what they’re looking for.

The Role:
Based in the company’s Birmingham office, as the Home Ownership Officer you will be primarily responsible for working as a part of the housing management team to support customers that own or lease homes through this company. The main responsibilities are to be a point of contact for the customers to resolve any queries, conduct leasehold consultations, manage, and recover service charges and supporting the customers in making any add on purchases that would result in new business for the company.

You will be responsible for all aspects of frontline housing management of our clients shared ownership and leasehold homes, as well as supporting the development of processes and working practices.
In the job you’ll be tasked with the following:

  • The maximisation of new business
  • Attending homeowners meeting
  • Reducing shared ownership and leasehold arrears

The standard working hours for this position are Monday to Friday 9am to 5pm.

The Candidate:
The ideal candidate for this Home Ownership Officer role will have a minimum of 2 years’ experience within the housing industry.

You’ll also need experience of managing leaseholds and/or shared ownership homes.
In addition, you’ll need the following:

  • Effective organisational skills
  • Outstanding written and verbal communication skills
  • Ability to work on your own initiative
  • A CIH qualification is desirable
  • Experience of working to agreed KPI’s and exceling goals

You’ll also need to be self-motivated and driven and be an effective team player.

Does that sound like you? If so, we’d love to see your CV.
You will also need a full driving licence for this role. Please do not apply if you do not have one.

This position could be right for you if you want to work as either a Housing Officer or as a Housing Advisor.

The Package:
Basic salary: Up to £29,355 per annum


  • Car allowance
  • Generous holiday package with the opportunity to sell or buy annual leave
  • Workplace pension
  • Access to Health Care Benefit Scheme
  • Access to Gym membership
  • Cycle to work Scheme
  • Eye care & Child Care Vouchers

The Company:
The business you’ll be working for is a long-standing company that provides affordable housing across the West Midlands.
They’re a company that people want to work for because they a long-standing established company and offer unrivalled career development.

Interested? If you think you’re right for this Home Ownership Officer role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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