Internal Sales Team Leader

£25000 - £35000 per annum 
Job Type:
Sales and Marketing 
Job Ref:


Our client is a leading manufacturing company based in Sheffield, with over 100 years’ experience in their industry and they are now looking for an Internal Sales Team Leader for this newly created role.


  • Proven sales team management experience
  • Passion, enthusiasm for selling and be able to inspire others within the team to deliver the same
  • Experience within a fast paced, highly pressurised, multi-tasking environment
  • Experience delivering exceptional customer service
  • Strong communication skills at all levels, and by any form (telephone, email, letter and face to face)
  • Experience of dealing with European customer base
  • Ability to encourage colleagues to give regular feedback on sales and driving the team to achieve KPI’s & service standards
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • Organisational and planning skills to develop customer services policies
  • Strong negotiation skills

The Person:

  • Team Player – ability to support the internal team (and to some degree external management) to create an environment of mutual trust & respect
  • Ability to lead by example through achieving KPI’s and targets given to team
  • Passionate for providing excellent customer service whilst achieving KPI’s and targets
  • Friendly and engaging, always putting the customer first
  • Be commercially minded, able to weigh up multiple factors such as price, volume, cost, payment terms, other opportunities etc. in order to weigh up the value of a prospective sale


  • Level 4 ILM or equivalent qualification
  • ICS qualification (Institute of Customer Service) would be preferable, but not essential

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