Coburg Banks | Multi-sector UK recruitment agency

Internal Sales Team Leader

Salary:
£25000 - £35000 per annum 
Job Type:
Permanent 
Location:
Sheffield 
Sector:
Sales and Marketing 
Job Ref:
9313 

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Company

Our client is a leading manufacturing company based in Sheffield, with over 100 years’ experience in their industry and they are now looking for an Internal Sales Team Leader for this newly created role.

Experience:

  • Proven sales team management experience
  • Passion, enthusiasm for selling and be able to inspire others within the team to deliver the same
  • Experience within a fast paced, highly pressurised, multi-tasking environment
  • Experience delivering exceptional customer service
  • Strong communication skills at all levels, and by any form (telephone, email, letter and face to face)
  • Experience of dealing with European customer base
  • Ability to encourage colleagues to give regular feedback on sales and driving the team to achieve KPI’s & service standards
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • Organisational and planning skills to develop customer services policies
  • Strong negotiation skills

The Person:

  • Team Player – ability to support the internal team (and to some degree external management) to create an environment of mutual trust & respect
  • Ability to lead by example through achieving KPI’s and targets given to team
  • Passionate for providing excellent customer service whilst achieving KPI’s and targets
  • Friendly and engaging, always putting the customer first
  • Be commercially minded, able to weigh up multiple factors such as price, volume, cost, payment terms, other opportunities etc. in order to weigh up the value of a prospective sale

Qualification:

  • Level 4 ILM or equivalent qualification
  • ICS qualification (Institute of Customer Service) would be preferable, but not essential

Get in touch with us.

Telephone: 0121 362 2300
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