IT Helpdesk Technician (Software)

£20000 - £25000 per annum 
Job Type:
Job Ref:

Due to growth, my client is seeking an IT Helpdesk Technician (Software) to work from their office in Leeds, to support their BI product. They are a small team and are looking for an IT Helpdesk Technician to manage their helpdesk, logging and responding to calls to deliver a swift solution to their Customers

The Role of IT Helpdesk Technician (Software)

  • Work within a scheduled support desk system
  • Provide feedback to development team
  • Manage the support helpdesk at all times ensuring calls are dealt with swiftly and professionally
  • Learn and use the companies BI product
  • To report progress to the Product Director on a regular basis
  • To ensure that inter-team dependencies are communicated to the Product Director
  • To work co-operatively with others in the team to ensure milestones are consistently achieved
  • To share knowledge and information with the team and peers
  • Communicate any customer issues to the internal customer account manager

The Experience & Skillset of the IT Helpdesk Technician (Software)

  • 2+ years’ experience in a Helpdesk role
  • Any Knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services, Business Objects, Cognos etc. Exposure and knowledge of BI tools would be beneficial.
  • Helpdesk Software – Jira, SQL PL/SQL (Databases Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgesSQL) NoSQL (Hadoop, Amazon)
  • Written communication, problem solving, time management/self-organisation, and commercial awareness
  • Ability to pick up new skills quickly and to be able to work in a fast moving, demanding environment
  • Must also show enthusiasm, flexibility, great teamwork, customer facing, self-managing, self-motivated

The Company:

Based in Leeds, the company are well established and growing substantially. They are committed to building a business that people enjoy working for and are proud to be part of as they believe this is fundamental to future success. As a business they encourage their staff to have a voice and relay new ideas no matter how big or small. This is a fantastic time to join a fun, successful and expanding business

The Package:

The basic salary for the IT Helpdesk Technician (Software) will be competitive in line with your expected earnings, 25 days holiday, x4 life assurance, 4.5% pension after 6 months, free parking, free drinks, Development and training.

If you are interested, please send your CV via the link below or call Tina Mcloughlin on 0121 362 2323

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