- £17000 - £17500 per annum
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Job Title: IT Support Technician, 1st/2nd Line
Location: Willenhall, West Midlands
Salary: £17,000 to £17,500
Benefits: Pension, Healthcare
Excellent opportunity to join a well established and thriving company based in Willenhall which is expanding rapidly due to their innovative ideas and excellent customer service.
Working within a support team of 5 people and reporting to the IT Manager you will be responsible for providing 1st and 2nd line support both over the phone and face to face to both their customers and internal users. Based in Willenhall in the West Midlands you will cover desktop support, Active Directory – adding users and maintenance, Exchange and the support of some bespoke applications that they provide for their customer base on which training will be provided. There will be occasional travel to install systems and provide training at customer sites so a driving licence will be required.
Key Experience Required
You will have strong IT Support skills in 1st and 2nd line support with a good knowledge of Windows operating systems XP and Windows 7, Active Directory, Microsoft Office and PC Support with a willingness to learn new technologies. Ideally you will have used some remote support software such as Logmein, VNC or PC Anywhere and will be very used to supporting users both over the phone and face to face. You will have gained this experience in an end user environment probably within a small to medium business.
You will have an enthusiastic personality with a flexible attitude and a real passion for IT.
You will have at least one year’s experience in a 1st and 2nd line support role and will live within easy commuting distance of Willenhall.
You will have an outgoing personality and will be looking to join a lively team in a medium sized company that still have a family atmosphere.
Daily working hours are from 8:30am to 5:30pm with a weekly shift system covering 7:30am to 4:30pm and 1:00pm to 9:00pm so flexibility in working hours is a must for this role.
It is likely that you will be working in a position such as: IT Support, IT Support Analyst, 2nd line support or IT Technician.
Commutable areas to Willenhall include: Wolverhampton, Bilston, Walsall, West Bromwich, Dudley, Oldbury, Brownhills, Cannock, Great Barr, Birmingham and West Midlands.