Sales Support Administrator

Our client, a leading software house providing business management applications for legal firms, is currently looking to recruit a Product Support Specialist. You would provide exceptional customer service and support to clients who use the company’s practice management software, becoming one of the primary liaison points for clients.

Offering a salary of up to £28,000 dependent on experience plus benefits including medical / dental cover, income protection, pension scheme, plus a season ticket loan scheme, this is a great chance for a tech savvy individual with a passion for computing and software solutions to join a fast-moving and ambitious business.

This is a hybrid role, based at the company’s City of London office 1-2 days per week.

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The Role
Working with the company’s software packages within the legal and enterprise market, you will provide a high standard of product support to clients by answering questions on function and usage via the telephone and/or internet. Responsibilities will include…
- Resolving issues in the areas of product functionality, system configuration/setup, and bugs/enhancements
- Serving as primary support liaison between company and customer
- Conveying customer feedback to product development and quality assurance staff as appropriate

There will always be something new and exciting for you to get stuck into and learn – the company are working on the latest technology; products are complex and challenging and you’ll get fantastic experience alongside some very sharp people. This is not just another job; it’s about building your career and working together to support your development.

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The Candidate
- Experience in software application in a technical support or helpdesk capacity
- Experience working with Office 2010, 2013, 2016 and O365, Active Directory, familiar with SQL
- Motivated and enthusiastic, able to think logically, analytically and methodically in order to solve problems,
- Enjoy working and collaborating in a close-knit team
- Confident and professional communications skills, both written and verbal,
- Strong organization and process-orientation skills as well as a passion for learning new technologies and skills.

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The Company
The business you'll be working for is a leading global provider of business management software for law and professional services firms. They are committed to fostering a culture of innovation, collaboration and personal growth where challenging the norm is celebrated.

The company works continuously to build a truly diverse and inclusive culture. They welcome and encourage candidates from all aspects of diversity to apply for this role.

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Interested? If you think you're right for this 1st Line Product Support Specialist role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Our client, a leading software house providing business management applications for legal firms, is currently looking to recruit an experienced Software Project Manager. If you can point to a proven track record of leading successful project implementation in a complex software environment we’d love to hear from you. Working with software applications in the legal and enterprise market, you would help manage the delivery of the company’s projects to clients.

Offering a salary of up to £70,000 plus benefits including discretionary bonus scheme, medical / dental cover, income protection, pension scheme, plus a season ticket loan scheme, this is a great chance for a tech savvy individual with a passion for computing and software solutions to join a fast-moving and ambitious business.

This is a hybrid role, 1-2 days per week based at the company’s City of London office, with regular travel to client offices at project kick-off and go-live as well.

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The Role
Your primary responsibility would be to manage multiple projects simultaneously and coordinate with all levels of staff and stakeholders across firms who will benefit from the company’s suite of comprehensive solutions. Responsibilities will include…
- Leading the planning and implementation of the project
- Facilitating the definition of project scope, goals, and deliverables
- Developing project plans defining project tasks and resource requirements
- Assembling and coordinating project staff, managing project budget and resource allocation
- Presenting reports defining project progress, problems, solutions and results to all stakeholders
- Implementing and managing changes and escalations to achieve project goals

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The Candidate
The Project Manager role will suit a results-focused and quality-driven individual, able to manage personal/team goals and deadlines. Experience in delivering externally facing software projects is a requirement along with practical experience in client facing scenarios and a proven track record of successful project implementation. Experience in accounting or legal sector would be an advantage.

Key skills will include…
- Experience of working with external customers/stakeholders
- Demonstrable understanding of project lifecycle and delivery within a vendor business
- A recognised Project Management qualification
- Able to confidently run workshop sessions/meetings with customer teams

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The Company
A leading global provider of business management software for law and professional services firms. They are committed to fostering a culture of innovation, collaboration and personal growth where challenging the norm is celebrated.

The company works continuously to build a truly diverse and inclusive culture. They welcome and encourage candidates from all aspects of diversity to apply for this role.

----

Interested? If you think you're right for this Software Project Manager role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Our client, a leading software house providing business management applications for legal firms, is currently looking to recruit an experienced Software Project Manager. If you can point to a proven track record of leading successful project implementation in a complex software environment we’d love to hear from you. Working with software applications in the legal and enterprise market, you would help manage the delivery of the company’s projects to clients.

Offering a salary of up to £70,000 plus benefits including discretionary bonus scheme, medical / dental cover, income protection, pension scheme, plus a season ticket loan scheme, this is a great chance for a tech savvy individual with a passion for computing and software solutions to join a fast-moving and ambitious business.

This is a hybrid role, 1-2 days per week based at the company’s City of London office, with regular travel to client offices at project kick-off and go-live as well.

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The Role
Your primary responsibility would be to manage multiple projects simultaneously and coordinate with all levels of staff and stakeholders across firms who will benefit from the company’s suite of comprehensive solutions. Responsibilities will include…
- Leading the planning and implementation of the project
- Facilitating the definition of project scope, goals, and deliverables
- Developing project plans defining project tasks and resource requirements
- Assembling and coordinating project staff, managing project budget and resource allocation
- Presenting reports defining project progress, problems, solutions and results to all stakeholders
- Implementing and managing changes and escalations to achieve project goals

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The Candidate
The Project Manager role will suit a results-focused and quality-driven individual, able to manage personal/team goals and deadlines. Experience in delivering externally facing software projects is a requirement along with practical experience in client facing scenarios and a proven track record of successful project implementation. Experience in accounting or legal sector would be an advantage.

Key skills will include…
- Experience of working with external customers/stakeholders
- Demonstrable understanding of project lifecycle and delivery within a vendor business
- A recognised Project Management qualification
- Able to confidently run workshop sessions/meetings with customer teams

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The Company
A leading global provider of business management software for law and professional services firms. They are committed to fostering a culture of innovation, collaboration and personal growth where challenging the norm is celebrated.

The company works continuously to build a truly diverse and inclusive culture. They welcome and encourage candidates from all aspects of diversity to apply for this role.

----

Interested? If you think you're right for this Software Project Manager role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.