Coburg Banks | Multi-sector UK recruitment agency

Senior Retention Manager

£40000 - £55000 per annum 
Job Type:
Sales and Marketing 
Job Ref:

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The Company
My client is a fast growing international seminar company teaching private investors how to trade on the Stock and Foreign Exchange markets. With phenomenal growth into new foreign markets, they are looking to recruit a Senior Retention Manager to manage their client base in EMEA region.

This is an exciting opportunity for an individual with the right experience and qualifications, to join a dynamic team working in fast paced environments and taking on new challenges.

The Role

Senior Retention Manager Responsibilities:

  • Provide Sales training to the team on collecting overdue payments
  • Reselling the courses to our clients who have already put deposit down
  • Managing a team of 3 people.
  • To lead, manage and motivate the staff within the Credit Control team, setting clear and measurable targets for the staff, including identifying training needs
  • Build relationship with all our clients and be able to upsell them our trading courses
  • Maximising revenue by ensuring revenue is received at its earliest opportunity
  • Develop and streamline policies and procedures to enhance the Credit Control/retention Function
  • Oversee the direct debit process
  • Achieve monthly Cash Collection targets and forecast weekly and monthly cash position
  • Review and prepare the incentive scheme, determine targets and monitor progress.
  • You will be working with new regions so you will be responsible for different currencies
  • Process customer receipts and updating customer record
  • Managing all new clients and advance clients with their payments
  • Managing the accounts receivable process, processing customer receipts using EFTPOS terminals, updating customer’s records and reconciling the customer accounts
  • Achieve monthly Cash Collection targets and forecast weekly and monthly cash position

The Package for the Senior Retention Manager

£40,000-£55,000 Basic, OTE £80,000 + Excellent Benefits to include Gym Membership and Christmas Shutdown

If you are interested in the above role, please send your CV via the link below or call Tina Mcloughlin on 0121 362 2300

Get in touch with us.

Telephone: 0121 362 2300
Or send us a quick message and we’ll call you.
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