Coburg Banks | Multi-sector UK recruitment agency

Senior Service Desk Analyst

£30000 - £35000 per annum 
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Title: Senior Service Desk Analyst (Checkpoint & Cisco)

Location: Birmingham

Salary: £30,000 to £35,000 + Pension

My client is an established Network Consultancy business in the West Midlands that provides IT Network Security solutions to customers across a number of vertical markets. The company works with SME’s and Enterprise sized clients within both the private and public sector. The company looks after its staff and as a result enjoys great continuity across all departments. A rare opportunity has arisen for Senior Service Desk Analyst to join the organisation.

The Role

Reporting to the Technical Services Manager, you will be responsible providing efficient and effective technical support to the company’s client base. You will take ownership of support calls, resolving them within agreed SLA’s. You will co-ordinate remote sessions and also liaise with vendors on more difficult support queries. You also will offer technical support to the company’s sales team. Providing management information in respect of received service calls. You will also have one direct report, being responsible for a Junior Service Desk Analyst.

The Person

You will already be an experienced Service Desk Analyst having worked in a company that supports IT services to its clients or working within a large company supporting its own internal staff. The role is very customer focussed so you will have good communication skills, particularly on the telephone. You will also have experience of supporting Check Point Firewall security solutions as it is required that you will be able to do the job from day one, ideally coupled with a supporting CCSA qualification. A Cisco accreditation is preferred so CCNA would be extremely advantageous. A good general understanding of networking, switching and routing is needed. If you have experience of other Firewall technologies such as Palo Alto, SonicWALL, Stonesoft or McAfee Anti-Virus, this would also prove advantageous.


The role is based at the company’s Head Office and is easily commutable from Birmingham, Dudley, West Bromwich, Walsall and Wolverhampton.

You will already be working as a: Senior Service Desk Analyst, Service Desk Analyst or Service Desk Manager.

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