Coburg Banks | Multi-sector UK recruitment agency

Service Desk Analyst (Networking)

£20000 - £25000 per annum 
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Title: Service Desk Analyst (Networking)

Location: Birmingham

Salary: Circa £20,000 to £25,000 p.a dependant on Experience

Benefits: Company Pension

My client is an established company that provides IT network security solutions to both large private and public sector organisations. The company has established a niche place in the market and has built its name on expertise and offering an excellent customer experience. The company looks after its staff and as a result enjoys good continuity across all departments. Due to continued success they are looking for an additional Service Desk Analyst to join the organisation.

The Role

Reporting to the Helpdesk Manager, you will be responsible providing efficient and effective technical support to the company’s clients, assisting them with networking and specifically, firewall issues. You will take ownership of support calls, resolving them within agreed SLA’s and will co-ordinate remote sessions as well as liaise with vendors on more difficult support queries. You also will offer technical support to the company’s sales team.

The Person

You will already be an experienced Service Desk Analyst having worked in a company that supports IT services to its clients or working within a large company supporting its own internal staff. The role is very customer focussed so you will have good communication skills, particularly on the telephone. Importantly you will have experience of networking and although not essential, it will be considered highly advantageous if you have previous experience with either supporting or configuring firewalls. Experience with any firewalls will be a big advantage however, specific experience of Check Point or ASA Pix Firewall security solutions will be highly beneficial. Ideally you will have a supporting Cisco qualification such as CCSA or CCNA and you will have a good general understanding of networking, switching and routing.


The role is based at the company’s Head Office and is easily commutable from Birmingham, Dudley, West Bromwich, Walsall, Edgbaston, Quinton, Harborne and Wolverhampton.

You will already be working as a: Senior Service Desk Analyst, Service Desk Analyst or Support Analyst.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us

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