Coburg Banks | Multi-sector UK recruitment agency

Service Desk Analyst

£22000 - £28000 per annum 
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Title: Service Desk Analyst (Checkpoint & Cisco)

Location: Birmingham

Salary: circa £25,000 p.a + Pension

My client is an established company that provides IT network security solutions to both large private and public sector organisations. The company has established a niche place in the market and has built its name on expertise and offering good customer service. The company looks after its staff and as a result enjoys great continuity across all departments. Due to continued success they are looking for an additional Service Desk Analyst to join the organisation.

The Role

Reporting to the Technical Services Manager, you will be responsible providing efficient and effective technical support to the company’s client base. You will take ownership of support calls, resolving them within agreed SLA’s. You will co-ordinate remote sessions and also liaise with vendors on more difficult support queries. You also will offer technical support to the company’s sales team.

The Person

You will already be an experienced Service Desk Analyst having worked in a company that supports IT services to its clients or working within a large company supporting its own internal staff. The role is very customer focussed so you will have good communication skills, particularly on the telephone. Importantly you will have experience of supporting Check Point or ASA Pix Firewall security solutions, alternatively you will have had experience of configuring an alternative firewall solution such as Palo Alto, SonicWALL, Stonesoft or McAfee Anti-Virus. Ideally you will have a supporting Cisco qualification such as CCSA or CCNA and it is preferred that you will have a good general understanding of networking, switching and routing.


The role is based at the company’s Head Office and is easily commutable from Birmingham, Dudley, West Bromwich, Walsall and Wolverhampton.

You will already be working as a: Senior Service Desk Analyst, Service Desk Analyst or Support Analyst.

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