Coburg Banks | Multi-sector UK recruitment agency

Team Manager – Meter Readers

Salary:
£25000 - £30000 per annum 
Job Type:
Permanent 
Location:
Walsall 
Sector:
Utilities 
Job Ref:
EMS06 

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Team Manager – Meter Readers
Based in the West Midlands
Salary up to £30,000 + Excellent Benefits inc. Company Vehicle

A leading provider of customer process management services is currently looking to recruit a Manager for a team of Meter Readers and Field Inspectors. Offering an attractive basic salary plus fantastic benefits including a company vehicle, this is a key role within a highly regarded and forward thinking company.

The Role
Representing a leading water provider, you would supervise and develop a team of Meter Readers and Inspectors working across the Midlands and Central region, managing and delivering processes to ensure the accurate capture of property, customer and meter details whilst ensuring KPIs are consistently hit. You will be expected to use your technical expertise and knowledge to assist in the resolution of customer queries and problems, and demonstrate the initiative to develop software solutions for the capture of field data.

While you will be based at the company’s Midlands Head Office, regular travel across the Midlands and Central region will be a key part of the role so flexibility and a willingness to travel are essential.

The Candidate
o You will have a full and valid driving licence
o Experience managing a field-based team is required, coaching and providing a high standard of leadership
o Excellent technical ability with experiences of sourcing field data through innovative software solutions
o A sound knowledge of market compliance gained through previous roles in the Utilities sector
o Strong motivational presence, positive outgoing demeanour with a resilient attitude
o Comfortable to work proactively through change whilst maintaining exceptional service to customers
o Excellent people and customer service skills, adapting your communication and matching needs to service

The Company
One of the UK’s leading outsourced service providers. The company recognise that it is through the expertise, knowledge and understanding of their people that enable them to deliver an enriched customer experience, and this is a great chance to develop your career as well as play a part in their continued success.

The job may be suitable for candidates who have experience in the following: Customer Service Manager, Customer Service Team Leader, Sales Team Leader, Sales Manager, Field Sales Manager, Business Sales Manager, Senior Sales Executive, Sales Supervisor, Call Centre Manager.

The position will suit candidates based in: Walsall, West Midlands, Wolverhampton, Wednesbury, Willenhall, Cannock, Burntwood, Lichfield, Aldridge, Sutton Coldfield, Birmingham.

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