Trainee 2nd Line Support

£24000 - £26000 per annum 
Job Type:
Job Ref:

Job Title: Trainee 2nd Line Support

Location: Leeds

Salary: £24k – £26k

Benefits: Excellent Training Programme, Pension, Annual Bonus, £1,000 Course Pass Incentive, Regular Salary Reviews

Why would I be interested?

This is a perfect opportunity for someone looking to become a strong 2nd/3rd Line Support Specialist with a broad knowledge of technology and varied sector experience. In this role, you will start out as a 1st/2nd Line support and will be enrolled on a professional training Programme run by our client.

How does the training programme work?

You will be put on a series of training courses, which will cover networking, cloud solutions, and servers, where you will learn desirable skills and gain valuable qualifications throughout. Every time you complete a course and obtain your qualification you will receive a £1,000 salary increase.

Tell me about the company…

They are a well-respected, specialist IT Services company based in smart offices in Leeds with a highly successful UK presence. They have a reputation for excellent quality of service and being a rewarding company to work for. As a business, they offer their employees great career progression & training opportunities with regular salary reviews and incentives to develop their skills and experience.

Tell me about the role…

The team you will be joining receives a high volume of support tickets from various companies and sectors so you will be very quickly exposed to a wide range of technology and sectors. To begin with, you will mainly cover 1st/2nd Line Support requests, but as time goes on you will begin to learn how to support various server and networking infrastructure support enquiries where you will quickly develop into a 3rd Line Support or become a Field Infrastructure Engineer.

Technologies you will be exposed to:

  • Office 365
    • Exchange
    • Sharepoint
    • Azure Active Directory
    • Intune
    • Teams
  • Windows Server 2008 – 2019
    • Active Directory
    • DNS
    • DHCP
    • Routing & Remote Access
    • AD Connect
    • Remote Desktop Support
  • Microsoft 365 Packages
    • Word
    • Outlook
    • Excel
    • PowerPoint
  • Network Switching
    • VLAN’s
    • Trunks
  • Firewalls & Routers
    • Port Forwarding
    • Routing

Once you have been exposed to enough 3rd Line Support enquiries you will be given the opportunity to move into a field role or an office-based 3rd Line Support.

What’s in it for me?

  • Professional Training Programme
  • £1,000 course pass incentive
  • £1k – £5k Annual Bonus
  • Pension
  • Regular Salary Reviews
  • Paid for Certificates & Great Career Progression

Am I right for the role?

  • 2+ years in a 1st/2nd Line Support position
  • Ideally 1+ years working for an MSP
  • Experience working with Office 365 – Especially Exchange
  • Experience working with Azure & Microsoft Active Directory

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Apply for this vacancy >>

Not quite the job you are looking for?

Take a look at the rest of the jobs we have available

Look at all jobs >>