Job Title: Trainee 2^nd Line Support

Location: Leeds

Salary: £24k – £26k

Benefits: Excellent Training Programme, Pension, Annual Bonus, £1,000 Course Pass Incentive, Regular Salary Reviews

Why would I be interested?

This is a perfect opportunity for someone looking to become a strong 2^nd/3^rd Line Support Specialist with a broad knowledge of technology and varied sector experience. In this role, you will start out as a 1^st/2^nd Line support and will be enrolled on a professional training Programme run by our client.

How does the training programme work?

You will be put on a series of training courses, which will cover networking, cloud solutions, and servers, where you will learn desirable skills and gain valuable qualifications throughout. Every time you complete a course and obtain your qualification you will receive a £1,000 salary increase.

Tell me about the company…

They are a well-respected, specialist IT Services company based in smart offices in Leeds with a highly successful UK presence. They have a reputation for excellent quality of service and being a rewarding company to work for. As a business, they offer their employees great career progression & training opportunities with regular salary reviews and incentives to develop their skills and experience.

Tell me about the role…

The team you will be joining receives a high volume of support tickets from various companies and sectors so you will be very quickly exposed to a wide range of technology and sectors. To begin with, you will mainly cover 1^st/2^nd Line Support requests, but as time goes on you will begin to learn how to support various server and networking infrastructure support enquiries where you will quickly develop into a 3^rd Line Support or become a Field Infrastructure Engineer.

Technologies you will be exposed to:

• Office 365
  • Exchange
  • Sharepoint
  • Azure Active Directory
  • Intune
  • Teams
• Windows Server 2008 – 2019
  • Active Directory
  • DNS
  • DHCP
  • Routing & Remote Access
  • AD Connect
  • Remote Desktop Support
• Microsoft 365 Packages
  • Word
  • Outlook
  • Excel
  • PowerPoint
• Network Switching
  • VLAN’s
  • Trunks
• Firewalls & Routers
  • Port Forwarding
  • Routing

Once you have been exposed to enough 3rd Line Support enquiries you will be given the opportunity to move into a field role or an office-based 3^rd Line Support.

What’s in it for me?

• Professional Training Programme
• £1,000 course pass incentive
• £1k – £5k Annual Bonus
• Pension
• Regular Salary Reviews
• Paid for Certificates & Great Career Progression

Am I right for the role?

• 2+ years in a 1^st/2^nd Line Support position
• Ideally 1+ years working for an MSP
• Experience working with Office 365 – Especially Exchange
• Experience working with Azure & Microsoft Active Directory

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.