What makes a great leader?
After years of recruiting senior level staff for our clients, we’ve managed to whittle down what we think makes a great leader to just 7 key measurable attributes.
So next time you’re hiring, don’t ask predictable questions like “tell us about a time when you lead a team successfully…” you’ll learn nothing except whether your candidate has prepared or not!
Instead, assess candidates on the 7 key leadership attributes we’ve listed below with the 21 corresponding interview questions.
Use them wisely!
Most people can lead. But do they want to lead?
You want to hire someone who’s not only capable of leading your team into victory, but who’s motivated to do so.
How can you know?
Have they ever stepped up to the plate before?
Q1. Tell me about a time when something went wrong at work and you took control…
Q2. What do you like about managing people?
Q3. Have any of your personal experiences helped you to become a good leader?
You’re looking for any signs that your interviewing candidate is genuinely passionate about managing other people.
- Candidates who have no evidence of stepping up to the when the going gets tough.
- Candidates who clearly prefer to take a back seat within the team.
- Candidates who are openly negative about their colleagues or who show an emotional response to team situations.
A willingness to take control when the going gets tough is a mark of a great leader.
It shows a passion, bravery and commitment to lead, no matter what is thrown at them.
2. Conflict Resolution.
All great leaders will be able to resolve conflicts quickly, fairly and efficiently (that’s just common sense!)
Q4. Tell me about the most difficult team you’ve ever lead…why were they difficult and how did you cope?
Q5. Tell me about a time when you didn’t agree with something, but had to do it anyway…
Q6. When was the last time you had a disagreement with a colleague or customer? What happened?
If there’s tension in the office, it will quickly get out of control and affect the culture of your team, impacting employee engagement and productivity.
- Candidates who badmouth their colleagues or managers.
- Candidates who are revealed to be the cause of the conflict.
- Candidates who openly go against their managers’ wishes.
- Candidates who lack the confidence to deal with conflict.
Keep an eye out for candidates who can give multiple examples of when they’ve quelled awkward situations before they went too far; the peacemakers of the office.
If you yourself could do with some helpful tips on conflict resolution 101 – check out this online fact sheet.
Managers will have to cope with a variety of tasks and different kinds of people, so great leaders will be able to adapt in the face of unforeseen circumstances.
Q7. Tell me about a time when you had to complete a task you’d never done before…how did you go about it? Were you successful?
Q8. Other than the ones described in your job description…what tasks do you fulfill at work?
Q9. When was the last time you faced an unexpected setback? What happened?
Leaders have the ability to adapt to different challenges; great leaders relish those challenges.
- Candidates who clearly aren’t willing to take on extra responsibilities.
- Candidates who are stuck in their ways.
- Candidates who panic in the face of set-backs (they might abandon the task, pass the buck to someone else, blame others for the defeat).
Great leaders will face setbacks head on and work with whatever resources they have to come up with a solution, learning along the way.
In an ideal world, all of your staff will be brimming with creativity, inspiration and innovation.
Creative leaders will bring things to the table that you may have overlooked and will be able to inspire their team to do the same!
Q10. Tell me about a time when you had to think outside the box to complete a task…were you successful?
Q11. How do you come up with ideas?
Q12. When was the last time a staff member approached you with a unique idea? What did you do?
Of course, it’s also very important that a leader recognise great ideas when they’re brought to the table and get behind them 100%!
- Candidates who rush into trying out new ideas on a whim, without thinking them through (there needs to be some sort of decision making process)!
- Candidates who squash or take credit for other employees’ ideas.
- Candidates who can’t describe any examples of their creativity.
Look out for candidates who are eager to try out new things, but exhibit a clear decision-making process (see below) and don’t rush into things.
Recruiter Pro Tip.
Creative leaders will be able to think on their feet and answer sensibly.
Beware though – these types of questions tend to put some interviewees off (especially the more nervous ones).
A good leader simply MUST be a good negotiator; chances are, most of their job will be persuasion of some kind (whether aimed at staff, clients or suppliers)!
Q13. As a leader, how would you persuade people to do what you want?
Q14. How do you deal with people who disagree with you?
Q15. What is the most important attribute of a negotiator?
Good leaders can negotiate without causing conflict or upsetting anyone and they certainly won’t resort to threats or intimidation.
- Candidates who intimidate or threaten others rather than attempting to negotiate.
- Candidates who clearly give in too easily (if they don’t have one story exhibiting their negotiation skills).
- Candidates who think they don’t need to negotiate because they’re always right (they’ll just go ahead and do what they want).
Good negotiators can show… fairness, empathy, critical reasoning and confidence.
A successful negotiator will be able to assess their opponent’s point of view and use it to convince them that their idea will benefit everyone involved.
They’ll keep everyone happy!
6. Decision Making.
Great leaders have the innate ability to make a rational decision and stick by it.
Q16. Describe your decision-making process to me…
Q17. What’s the most difficult decision you’ve had to make recently and how did you come to that decision?
Q18. Are you a risk taker?
Everyone makes mistakes; you’re not going to find a perfect candidate. However, what you need to look out for is a strong, structured decision-making process.
- Candidates who take too many risks.
- Candidates who can’t explain their decision-making process.
- Candidates who take no risks whatsoever (if no one took risks, nothing would ever get done).
Some risk is inevitable, but you really don’t want to hire someone who does what they want, when they want to, without considering the consequences!
Look out for interviewing candidates who are level headed and commercially minded.
They’ll understand the consequences of certain actions and they’ll have their own unique way of making a decision (taking everything into consideration).
7. People Management.
Of course this is a biggie! A great leader will be able to supervise and manage other employees confidently and effectively.
Q19. How would you track the performance of your employees?
Q20. Tell me about the last person you sacked…
Q21. How have you encouraged the development of your staff members in the past?
Leading is no bed of roses.
- Candidates who are too quick to judge and discipline struggling staff members (without asking questions).
- Candidates who seem naïve to the negative responsibilities of managing people, like disciplining, sacking and redundancies etc…
- Candidates who are unsure (or against) the training and development of other staff members.
You’re looking out for candidates who exhibit experience and passion for developing other employees; they’ll understand that training others is a really important part of building a close-knit and super-successful team.
On the other hand, a good leader will also know when it’s time to get tough.
Use Your Gut Instincts!
The 21 questions we’ve revealed above will go a long way to helping you find a strong leader for your business.
As always, we recommend using a variety of different interview questions to assess your candidates (even if your main desire is to find a leader) – don’t just use all of the 21 above.
If you do you risk making your interview sound a bit stilted and wooden, and it needs to be more rounded and natural sounding. Try if possible to use a selection of the most appropriate questions.
We’ve already posted blogs revealing some behavioural, personality, left-field and brainteaser questions for you to use as you feel free (click on the links to see each respective post) and if you’d like to receive a weekly update, you can always sign up to this blog!
Recruiter Pro Tip.
There are, of course, other leadership attributes that cannot be revealed by mere questioning.
To assess these intangibles, you’ll have to use your gut instincts and keen eye for body language.
You should ask yourself questions like…
- Is this candidate likable?
- Are they confident enough to lead other people?
- Will they fit in with my team?
- Do they seem arrogant?
- Are they going to cause friction?
People are a lot more likely to follow and be inspired by leaders that they actually like and trust!
Always let your conscience be your guide!
Good luck!- Charles Trivett