Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you’ll own it until it’s sorted.

We’re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn’t a high-volume call centre role, and it isn’t about getting somebody off the phone as quickly as possible.

You’ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you’ll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You’ll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rather than leaving them wondering what’s happening

• Maintaining accurate records of conversations and agreed actions

• Following issues through until they are properly resolved

• Spotting recurring problems and helping prevent them happening again

What We’re Looking For

More than anything, we’re looking for the right type of person.

Someone who is patient, conscientious and takes pride in doing a good job.

You’ll ideally have:

• Previous customer service experience

• A genuine desire to help customers and solve problems

• Excellent attention to detail

• A calm and professional manner

• Good written and verbal communication skills

• The confidence to deal with complaints and occasionally frustrated customers

• The persistence to follow something through rather than simply passing it on

• Good IT and administration skills

• A reliable, team-focused approach

You don't need to be looking for the next promotion every 12 months.

This could particularly suit someone who wants to join a good team, become really good at their job and be valued for doing it well.

The Team

You’ll be joining a small, well-established customer service team where people work together, know their customers and take pride in the service they provide.

If you're naturally helpful, organised and you're the sort of person who hates leaving a problem half-solved, we'd like to hear from you.

Apply now for more information.

Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you’ll own it until it’s sorted.

We’re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn’t a high-volume call centre role, and it isn’t about getting somebody off the phone as quickly as possible.

You’ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you’ll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You’ll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rather than leaving them wondering what’s happening

• Maintaining accurate records of conversations and agreed actions

• Following issues through until they are properly resolved

• Spotting recurring problems and helping prevent them happening again

What We’re Looking For

More than anything, we’re looking for the right type of person.

Someone who is patient, conscientious and takes pride in doing a good job.

You’ll ideally have:

• Previous customer service experience

• A genuine desire to help customers and solve problems

• Excellent attention to detail

• A calm and professional manner

• Good written and verbal communication skills

• The confidence to deal with complaints and occasionally frustrated customers

• The persistence to follow something through rather than simply passing it on

• Good IT and administration skills

• A reliable, team-focused approach

You don't need to be looking for the next promotion every 12 months.

This could particularly suit someone who wants to join a good team, become really good at their job and be valued for doing it well.

The Team

You’ll be joining a small, well-established customer service team where people work together, know their customers and take pride in the service they provide.

If you're naturally helpful, organised and you're the sort of person who hates leaving a problem half-solved, we'd like to hear from you.

Apply now for more information.

What We're Looking For

We want people who genuinely care about others and are committed to delivering safe, respectful, and high-quality support.

To be considered for this role, you will need:

• At least 12 months of experience working in a supported living setting.

• A caring, patient, compassionate, and professional attitude.

• Strong communication and interpersonal skills.

• The ability to work independently and as part of a team.

• A good understanding of person-centred care, safeguarding, and promoting independence.

• Current mandatory training certificates, or a willingness to complete the required training.

• An Enhanced DBS certificate registered with the DBS Update Service, or willingness to apply for one.

• The right to work in the UK.

• Flexibility to work a range of shifts, including nights and weekends.

🎁 What We Offer

We recognise the important role Support Workers play and aim to provide opportunities that support both your career and your lifestyle.

• Competitive hourly pay: £12.71–£15.00, depending on experience and assignment.

• Flexible working: A range of shift opportunities to suit your availability.

• Weekly pay: Receive your wages weekly.

• Varied work experience: Opportunities to work across different care and supported living environments in Northampton and the surrounding areas.

• Training and development: Free or subsidised mandatory training and continuing professional development opportunities.

• Pension scheme: Workplace pension benefits, subject to eligibility.

• Holiday pay: Holiday entitlement in accordance with applicable statutory requirements and employment terms.

• Meaningful work: Make a genuine difference to the lives of people who need support.

❤️ Ready to Make a Difference in Northampton?

If you're passionate about helping others, committed to promoting independence, and ready to take on a rewarding role in social care, we want to hear from you!

Join a team where your compassion, dedication, and hard work can make a lasting difference every day.

Apply today and take the next step in your Support Worker career in Northampton!

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

About the Role

As a Support Worker, you will play an important role in helping individuals live fulfilling, independent lives while receiving the care, guidance, and encouragement they need.

Your responsibilities will include:

• Providing high-quality, person-centred support in line with individual care plans and risk assessments.
• Supporting daily living activities, including cooking, cleaning, shopping, and attending appointments.
• Assisting with personal care where required, while always respecting dignity, privacy, and individual choice.
• Encouraging individuals to participate in social activities, hobbies, education, and community life in and around Grimsby.
• Promoting independence, confidence, and the development of essential life skills.
• Providing emotional support, companionship, and positive encouragement.
• Building trusting relationships with individuals, families, colleagues, and other professionals.
• Maintaining accurate records and reporting concerns or changes in individuals' needs to senior staff.
• Following safeguarding procedures, health and safety requirements, and organisational policies.

👥 What We're Looking For

We want people who genuinely care about others and are committed to delivering safe, respectful, and high-quality support.

To be considered for this role, you will need:

• At least 12 months of experience working in a supported living setting.
• A caring, patient, compassionate, and professional attitude.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A good understanding of person-centred care, safeguarding, and promoting independence.
• Current mandatory training certificates, or a willingness to complete the required training.
• An Enhanced DBS certificate registered with the DBS Update Service, or willingness to apply for one.
• The right to work in the UK.
• Flexibility to work a range of shifts, including nights and weekends.

🎁 What We Offer

We recognise the important role Support Workers play and aim to provide opportunities that support both your career and your lifestyle.

• Competitive hourly pay: £12.71–£15.00, depending on experience and assignment.
• Flexible working: A range of shift opportunities to suit your availability.
• Weekly pay: Receive your wages weekly.
• Varied work experience: Opportunities to work across different care and supported living environments in Grimsby and the surrounding area.
• Training and development: Free or subsidised mandatory training and continuing professional development opportunities.
• Pension scheme: Workplace pension benefits, subject to eligibility.
• Holiday pay: Holiday entitlement in accordance with applicable statutory requirements and employment terms.
• Meaningful work: Make a genuine difference to the lives of people who need support.

❤️ Ready to Make a Difference in Grimsby?

If you're passionate about helping others, committed to promoting independence, and ready to take on a rewarding role in social care, we want to hear from you!

Join a team where your compassion, dedication, and hard work can make a lasting difference every day.