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Explore our vision: Incredible, effortless recruitment
£22k-£35k
Typical base salary
12 wks
Replacement guarantee
Problem-solving
Ask how they'd approach an issue they've never seen before.
People skills
They deal with frustrated users all day. Look for patience and clear communication.
Willingness to learn
At this level, attitude and curiosity often beat a long CV.
How to run the hire
1. Define the level
Be clear whether it's first, second or third line and the environment.
2. Score for attitude and aptitude
Weight helpfulness and problem-solving over a long tool list at junior level.
3. Move quickly
These roles fill fast, so don't drag out the process.
4. Test with a scenario
Give a support scenario and hear how they'd handle the user and the fix.
5. Reference the manner
Confirm they were reliable and good with people.
Fees typically run 15-18% of first-year salary, capped and agreed upfront.
Nothing is due until your hire starts.
Usually 2-5 weeks - one of the faster IT roles to fill.
The pool is broad, so speed isn't the issue; screening for the right attitude is where we add value.
An IT Support Technician helps users with technical problems - hardware, software, accounts and access - fixing issues and keeping people productive.
They're the first point of contact for IT problems and often the friendly face of the department.
First line handles initial contact and common issues, second line takes harder problems, and third line deals with complex or infrastructure issues.
We scope which level you need so the shortlist fits.
Try: A user says their computer is slow - how do you approach it?
Tell me about a problem you couldn't solve at first.
How do you handle a frustrated user? and What do you do when you don't know the answer?
Often, yes. Many strong technicians move into infrastructure, networking or systems roles.
Flagging that path helps you attract ambitious people and build a pipeline for future roles.
Tell us about your role and a specialist IT recruiter will call you. No fee until your hire starts.
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