Contact Centre Deputy Team Leader

Sheffield
£28000 - £29000
Permanent
Apply for this job
Date published:
June 19, 2025
NEW ROLE - BE THE FIRST TO APPLY
ROLE CLOSING SOON
NEW ROLE - BE THE FIRST TO APPLY
ROLE CLOSING SOON
Contact Centre Deputy Team Leader
Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function?

We’re working with one of the UK’s largest and foremost law firms to help them recruit a Deputy Team Leader for the Client Experience contact centre in Sheffield. This is a key role leading a team providing a centralised client and matter onboarding service to fee earners who are engaging clients with the firm.

Permanent full-time role with 2 days per week in the office (Monday and Tuesday), salary £29,000 plus excellent benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

---

The Role
As an experienced customer service professional with leadership experience you would oversee and manage a team responsible for opening matters and conducting due diligence checks. The role involves providing guidance, support, and supervision to ensure compliance with legal and regulatory requirements while fostering a collaborative and excellent work culture. Core tasks will include…
- Leading a team of Advisors performance through regular, effective reviews, addressing performance issues
- Conduct development reviews and recommend training and development plans
- Deliver all departmental KPIs, achieving set targets and objectives
- Act as a role model to others whilst striving to achieve high standards of performance and customer service.

---

The Candidate
The Contact Centre Deputy Team Leader opportunity will suit a confident and resourceful individual with experience supervising customer service staff in previous roles, ideally within the legal or professional services sectors however this is not essential. Skills will include…
- Ability to plan own and others’ workloads and resource plan
- Excellent communication skills, both written and verbal, comfortable liaising with stakeholders across the business
- Calm and assured under pressure, dealing with issues as they arise in a calm and professional manner
- Continuously looking for ways to improve support provided by team, driving a high-performance culture

---

The Package
Salary £29,000. You'll also get the following benefits with the role:
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you’re fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

----

Interested? If you think you're right for this Contact Centre Deputy Team Leader role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Apply for this

Contact Centre Deputy Team Leader

position:

Max file size: 10MB. (.pdf, .doc, .txt)
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More jobs for you

Social Care
NEW
CLOSING SOON
Children's Support Worker

The Role:

As a Children's Support Worker, you'll be responsible for a variety of tasks to support residents.

  • Provide high-quality, person-centred support in line with individual care plans.
  • Assist with daily living activities such as cooking, cleaning, shopping, and attending appointments.
  • Support individuals with personal care where required, respecting their privacy and dignity.
  • Encourage and enable individuals to engage in social, recreational, and educational activities.
  • Promote independence and help service users achieve their personal goals.
  • Build positive relationships and provide emotional support.
  • Maintain accurate records and report any concerns to senior staff or management.
  • Follow safeguarding procedures and comply with all relevant policies and guidelines.

The Candidate:

The ideal Children’s Support Worker candidate will possess the following:

  • At least 12 months of experience in a UK-based Children’s Home
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Children’s Support Worker role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the support & care sector within the West Midlands. They provide reliable, vetted staff to care & support services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care & support providers in the region.

If you're a Children’s Support Worker looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Children’s Support Worker, Residential Childcare Worker, or Residential Care Worker, this Children’s Support Worker position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Healthcare Assistant

The Role:

As a Healthcare Assistant, you'll be responsible for a variety of tasks to support residents.

  • Assist with personal care, including washing, dressing, and toileting
  • Support mobility and physical assistance needs, using mobility aids
  • Monitor and report changes in residents' conditions to senior staff
  • Encourage and assist with meals to meet nutritional requirements
  • Provide emotional support and companionship
  • Maintain a safe, clean, and comfortable environment
  • Adhere to individual care plans and relevant policies
  • Collaborate with nursing and care teams

The Candidate:

The ideal Healthcare Assistant candidate will possess the following:

  • At least 12 months of experience in a UK-based care setting
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Healthcare Assistant role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the care sector within the West Midlands. They provide reliable, vetted staff to care services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care providers in the region.

If you're a Healthcare Assistant looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Care Assistant, Nursing Assistant, Personal Care Assistant, or Residential Care Worker, this Healthcare Assistant position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Healthcare Assistant

The Role:

As a Healthcare Assistant, you'll be responsible for a variety of tasks to support residents.

  • Assist with personal care, including washing, dressing, and toileting
  • Support mobility and physical assistance needs, using mobility aids
  • Monitor and report changes in residents' conditions to senior staff
  • Encourage and assist with meals to meet nutritional requirements
  • Provide emotional support and companionship
  • Maintain a safe, clean, and comfortable environment
  • Adhere to individual care plans and relevant policies
  • Collaborate with nursing and care teams

The Candidate:

The ideal Healthcare Assistant candidate will possess the following:

  • At least 12 months of experience in a UK-based care setting
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Healthcare Assistant role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the care sector within the West Midlands. They provide reliable, vetted staff to care services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care providers in the region.

If you're a Healthcare Assistant looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Care Assistant, Nursing Assistant, Personal Care Assistant, or Residential Care Worker, this Healthcare Assistant position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Children's Support Worker

The Role:

As a Children's Support Worker, you'll be responsible for a variety of tasks to support residents.

  • Provide high-quality, person-centred support in line with individual care plans.
  • Assist with daily living activities such as cooking, cleaning, shopping, and attending appointments.
  • Support individuals with personal care where required, respecting their privacy and dignity.
  • Encourage and enable individuals to engage in social, recreational, and educational activities.
  • Promote independence and help service users achieve their personal goals.
  • Build positive relationships and provide emotional support.
  • Maintain accurate records and report any concerns to senior staff or management.
  • Follow safeguarding procedures and comply with all relevant policies and guidelines.

The Candidate:

The ideal Children’s Support Worker candidate will possess the following:

  • At least 12 months of experience in a UK-based Children’s Home
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Children’s Support Worker role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the support & care sector within the West Midlands. They provide reliable, vetted staff to care & support services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care & support providers in the region.

If you're a Children’s Support Worker looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Children’s Support Worker, Residential Childcare Worker, or Residential Care Worker, this Children’s Support Worker position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Healthcare Assistant

The Role:

As a Healthcare Assistant, you'll be responsible for a variety of tasks to support residents.

  • Assist with personal care, including washing, dressing, and toileting
  • Support mobility and physical assistance needs, using mobility aids
  • Monitor and report changes in residents' conditions to senior staff
  • Encourage and assist with meals to meet nutritional requirements
  • Provide emotional support and companionship
  • Maintain a safe, clean, and comfortable environment
  • Adhere to individual care plans and relevant policies
  • Collaborate with nursing and care teams

The Candidate:

The ideal Healthcare Assistant candidate will possess the following:

  • At least 12 months of experience in a UK-based care setting
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Healthcare Assistant role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the care sector within the West Midlands. They provide reliable, vetted staff to care services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care providers in the region.

If you're a Healthcare Assistant looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Care Assistant, Nursing Assistant, Personal Care Assistant, or Residential Care Worker, this Healthcare Assistant position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Healthcare Assistant

The Role:

As a Healthcare Assistant, you'll be responsible for a variety of tasks to support residents.

  • Assist with personal care, including washing, dressing, and toileting
  • Support mobility and physical assistance needs, using mobility aids
  • Monitor and report changes in residents' conditions to senior staff
  • Encourage and assist with meals to meet nutritional requirements
  • Provide emotional support and companionship
  • Maintain a safe, clean, and comfortable environment
  • Adhere to individual care plans and relevant policies
  • Collaborate with nursing and care teams

The Candidate:

The ideal Healthcare Assistant candidate will possess the following:

  • At least 12 months of experience in a UK-based care setting
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Healthcare Assistant role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the care sector within the West Midlands. They provide reliable, vetted staff to care services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care providers in the region.

If you're a Healthcare Assistant looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Care Assistant, Nursing Assistant, Personal Care Assistant, or Residential Care Worker, this Healthcare Assistant position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.

Social Care
NEW
CLOSING SOON
Healthcare Assistant

The Role:

As a Healthcare Assistant, you'll be responsible for a variety of tasks to support residents.

  • Assist with personal care, including washing, dressing, and toileting
  • Support mobility and physical assistance needs, using mobility aids
  • Monitor and report changes in residents' conditions to senior staff
  • Encourage and assist with meals to meet nutritional requirements
  • Provide emotional support and companionship
  • Maintain a safe, clean, and comfortable environment
  • Adhere to individual care plans and relevant policies
  • Collaborate with nursing and care teams

The Candidate:

The ideal Healthcare Assistant candidate will possess the following:

  • At least 12 months of experience in a UK-based care setting
  • Compassionate, caring nature and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Current mandatory training certificates or willingness to complete them
  • Enhanced DBS on the Update Service or willingness to apply
  • Right to work in the UK
  • Flexibility to work various shifts, including nights and weekends

The Package:

The Healthcare Assistant role comes with a comprehensive package:

  • Hourly pay ranging from £12.21 to £14.00
  • Flexible shifts to suit your lifestyle
  • Weekly pay with competitive rates
  • Experience across multiple care settings
  • Free or subsidised training and CPD opportunities
  • Pension scheme and holiday pay entitlement

Temps4Care is a trusted temporary recruitment agency specialising in the care sector within the West Midlands. They provide reliable, vetted staff to care services, ensuring swift solutions to staffing needs. With a focus on quality and consistency, Temps4Care is a preferred partner for many care providers in the region.

If you're a Healthcare Assistant looking for flexible work with competitive pay and the chance to make a difference, Temps4Care is the perfect fit. Apply today to join a supportive team and enhance your career in the care sector.

If you're interested in roles such as Support Worker, Care Assistant, Nursing Assistant, Personal Care Assistant, or Residential Care Worker, this Healthcare Assistant position could be a great opportunity for you.

Temps4Care is a temporary staffing agency that specialises in supplying Care Assistants and Support Workers to care companies across the West Midlands.