Dialller Specialist

One of the UK’s largest and foremost law firms is currently looking to recruit New Client Advisors for the contact centre at their Manchester office. As an experienced call handler you would play a key role as part of the medical negligence team, handling inbound enquiries to ensure work can be secured and the right information is gathered from the first conversation, delivering exemplary service in every interaction.

Offering a salary circa £26,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

Full-time permanent role Monday to Friday 9-5, hybrid working. Manchester will be the base location and office attendance will be 5 days per week during induction, flexibility to be afforded in the future and will likely become 3 days in the office once up to speed.

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The Role
As a New Client Advisor, you will be providing exceptional service to both internal and external prospective clients. This role is responsible for ensuring that accurate, quality, and relevant information is obtained from potential clients, ensuring effective risk decisions can be made by case handlers. Responsibilities will include…
- Taking calls from prospective Medical Negligence clients, gathering key information in an empathetic manner
- Systematically documenting gathered information for further use in the clients’ process
- Liaising with specialists and case handlers to aid decision-making on potential clients’ claims
- Taking responsibility for the client experience, ensuring the client is at the heart of all actions
- Reviewing medical and personal documents provided by prospective clients to ensure relevance for decision-making

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The Candidate
You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good IT skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times.

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The Package
Salary circa £26,000 with the following benefits…
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you’re fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

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The Company
The business you'll be working for is one of the largest law firms in the UK, operating out of 14 UK offices with over 2,500 members of staff. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.

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Interested? If you think you're right for this New Client Advisor role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Are you passionate about customer service, providing exceptional levels of client care and looking for an exciting new opportunity? An award-winning law firm with over 400 staff based in offices across the UK currently has opportunities for exceptional Customer Service Advisors to join the team.

Offering a salary of circa £26,000 plus benefits including on target quarterly bonus, the option to buy and sell holidays, company pension, sick pay, life assurance, employee assist program plus much more. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.
This is a hybrid role, you could work from the Birmingham office full-time or split your week working from the office and remotely after successful completion of training period.

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The Role
You’ll be the first point of contact for clients, providing excellent service in every interaction through all communication channels made via the Contact Centre. You’ll be joining a small team of around 30-60 colleagues. You’ll be dealing with a variety of calls, so you’ll need to take ownership of all queries and provide guidance and support with this.
Responsibilities will include…
- Answering internal & external client calls & digital enquiries for all areas of the firm
- Treating all calls confidentially and complying with Data Protection regulations
- Adapting to rotate across departments within the Contact Centre based upon client demand
- Supporting clients to get the relevant support they require either directly or supporting them to reach the right area of the firm to help them.

This is a great chance for confident individuals to utilize their excellent customer service skills in a high-volume call centre environment. To ensure you are an expert on all services you’ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

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The Candidate
- Previous experience working in a Contact Centre, perhaps working within legal services, financial services, insurance
- Significant experience in a customer service/client services background
- Confidence in handing difficult and sensitive conversations, excellent listening and questioning skills
- Strong IT skills, and a good understanding of Microsoft Office programmes
- Good communications skills, both written and verbal

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The Package
Salary circa £26,000. You'll also get the following benefits with the role:
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you’re fully supported to work the way that best suits you
- On target quarterly bonus, the option to buy and sell holidays, sick pay, life assurance, employee assist program

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The Company
A highly respected and award-winning law firm in the UK, providing legal help and support for over 170 years. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.

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Interested? If you think you're right for this Customer Service Advisor role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Are you an inspiring leader with a passion for outstanding care? Our client is seeking a Registered Manager for an Ofsted Children's Care Home in Olton, Solihull. This role offers the chance to lead a dedicated team committed to making a significant impact on the lives of children aged 8-17 with learning disabilities and mental health challenges.

• Salary up to £60,000 per year
• 28 days annual leave, including Bank Holidays
• Opportunities for professional advancement and skill development

The Role:
As a Registered Manager, you will:

• Lead and inspire a team to deliver exceptional care
• Maintain the highest standards of care for children with complex needs
• Collaborate effectively within a multidisciplinary team
• Oversee compliance with Ofsted regulations
• Develop and implement care plans tailored to individual needs

The Candidate:
The ideal Registered Manager will have:

• Ofsted Registration and a Level 3 Diploma for Residential Childcare
• Minimum 2 years' experience in children's residential care
• Exceptional leadership and communication skills
• A profound understanding of complex care needs and challenging behaviours
• The right to work in the United Kingdom

The Package:
The Registered Manager position includes:

• Annual salary of £50,000 - £60,000
• Company pension scheme
• Employee discounts and referral programme
• On-site parking
• Performance and loyalty bonuses

The client is a dedicated residential child care provider offering support to children aged 8-17 with learning disabilities and mental health issues. They are committed to providing high-quality care in a nurturing and inclusive environment.
If you're a passionate leader eager to make a difference in children's lives, this Registered Manager role is the perfect opportunity for you. Apply today to join a team where your dedication will be celebrated and your career can flourish.
If you have experience or interest in roles such as Care Home Manager, Childcare Manager, Residential Care Manager, Ofsted Registered Manager, or Children's Home Manager, this Registered Manager position could be the ideal next step in your career. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.