Head of Operations
A successful and well-established family run supplier of educational supplies and hygiene products to schools across the South East, is seeking a dynamic and commercially minded Head of Operations. With its Head Office in Colchester and Distribution Centre in Chelmsford and offering a competitive salary of up to £70,000, plus participation in the company bonus scheme, this senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations.
In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and H&S management across all operational sites. A Transport Manager qualification would be an advantage.
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The Role
As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions.
Key Responsibilities:
- Lead the end-to-end logistics, warehousing, and transport strategy, ensuring alignment with broader business goals
- Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required.
- Oversee transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation
- Maintain compliance standards across fleet, warehouse, and regulatory areas, including H&S, ISO, and annual audits
- Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose
- Identify and deliver operational improvements through data-driven insights and system development
- Lead and develop cross-functional teams to deliver high performance and a culture of ownership and accountability
-Monitor KPIs and metrics, ensuring service levels are met while driving productivity and cost-effectiveness
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The Candidate
A strategic, hands-on operator who combines strong commercial acumen with deep operational experience across logistics, warehousing, and fleet management. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership.
- Proven leadership and stakeholder management experience at all levels
- A sound understanding of fleet operations, compliance, and transport planning
- An understanding of fundamental profit and loss
- Experience managing facilities, audits, and company-wide health & safety procedures
- A structured, analytical mindset with strong command of KPIs and performance data
- A mix of strategic thinking and operational involvement as needed
- Excellent planning, communication, and organisational skills
- A Transport Manager CPC qualification (desirable but not essential)
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The Company
With more than 50 years of experience, this respected family-run business has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and H&S management across all operational sites. A Transport Manager qualification would be an advantage.
---
The Role
As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions.
Key Responsibilities:
- Lead the end-to-end logistics, warehousing, and transport strategy, ensuring alignment with broader business goals
- Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required.
- Oversee transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation
- Maintain compliance standards across fleet, warehouse, and regulatory areas, including H&S, ISO, and annual audits
- Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose
- Identify and deliver operational improvements through data-driven insights and system development
- Lead and develop cross-functional teams to deliver high performance and a culture of ownership and accountability
-Monitor KPIs and metrics, ensuring service levels are met while driving productivity and cost-effectiveness
---
The Candidate
A strategic, hands-on operator who combines strong commercial acumen with deep operational experience across logistics, warehousing, and fleet management. You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership.
- Proven leadership and stakeholder management experience at all levels
- A sound understanding of fleet operations, compliance, and transport planning
- An understanding of fundamental profit and loss
- Experience managing facilities, audits, and company-wide health & safety procedures
- A structured, analytical mindset with strong command of KPIs and performance data
- A mix of strategic thinking and operational involvement as needed
- Excellent planning, communication, and organisational skills
- A Transport Manager CPC qualification (desirable but not essential)
---
The Company
With more than 50 years of experience, this respected family-run business has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
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Head of Operations
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