Trainee Care Coordinator

• Be responsible for producing 4-weekly rota for a team of carers, to ensure that all care
packages are adequately and fully staffed week-on-week.
• Managing changes to existing rota and supporting the front office care coordinators with
system updates relating to resource allocation as well as scheduling.
• Act as the gatekeeper for new packages and for maintaining the homecare register as well as
all associated changes to existing packages (making sure that the change log is updated and
the new changes communicated to the Homecare team)
• Monitoring incoming homecare package/new requests via a central generic mailbox
• Identifying suitable packages and initiating contact with the relevant funding authority and the
client. Interacting with package funders, local councils as well as social workers; to identify
postcode areas where care needs are critical . Also liaising with the NHS hospital discharge
team where possible, for new care packages (need to liaise with rota co-ordinator, to
understand the bandwidth for accepting new packages)
• Undertaking baseline assessment as well as other relevant risk assessments
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• Produce care plans for new packages and ensure appointments are made for regular review
of care plans
• Responsible for training, and monitoring a team of support workers for our homecare book of
work
• Oversee compliance in line with policies, procedures, and regulatory requirements. Keeping
up to date with changes in legislation, policy, and regulations
• Responsible for a group of service users within the local community, ensuring their best
interest and safeguarding their wellbeing.
• Ensuring our service users are receiving the care and support they expect and deserve.
• Supervising and managing the support workers, and ensuring that they are always adhering
to the care standards/CQC guidelines
• Working closely with the branch manager to plan the homecare service effectively.
• Maintaining professional relationships with both the service user and the care worker,
• Performing spot checks and quality monitoring
• Out of hours/On-Call work (on a rotational basis) will be required
• Undertake any other duties required to effectively support the growth and development of the
Business.
• Be responsible for making sure that the support provided to service users aligns with the
desired outcome agreed with the service users and the commissioning body
• Responsible for re-establishing contact with previous/inactive clients, with the view of
getting additional packages.
• Responsible for the day-to-day management of the Homecare Mailbox
• Responsible for keeping track of packages due for routine review (Initial fortnight review and
quarterly review)
• responsible for monitoring care note quality (particularly for packages under review by the
funding authority),
• Expected to work in the field and cover shifts as and when required by the business; to
ensure that a high level of service delivery is maintained
•
Skills/Qualities
• Patience and the ability to remain calm in stressful situations
• Minimum of two year experience working in the Homecare or Care Home Setting
• Ideally, have NVQ level 3 or above
• Ability to use Birdie application/software to oversee our homecare service
• Ability to handle multiple tasks safely and efficiently
• Clear/good verbal communication skills
• Ability to use own initiative but also know when matters need to be escalated to the next level.
• Ability to work to tight deadlines
• Accuracy & attention to details
• Good typing skills, accurate spelling, and grammar
• Must be willing to work flexible hours
• Computer literate with software skills, (particularly Microsoft word and excel)
• Strong organisational, written, and verbal skills, able to multitask
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• Self- motivated and determined individual
• Able to deal with and manage conflic Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.