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Explore our vision: Incredible, effortless recruitment
£50k-£70k
Typical base salary
12 wks
Replacement guarantee
Operational grip
They keep the day to day running smoothly. Ask how they've improved service or reduced downtime.
People management
They lead support and infrastructure staff. Look for someone who develops a team, not just fixes tickets.
Project delivery
Ask about a rollout or migration they ran end to end.
How to run the hire
1. Define the scope
Decide what the role covers - support, infrastructure, projects, security - and the team size.
2. Score for operations and people
Weight the ability to run a stable service and lead the team.
3. Source and screen
Approach candidates and screen for both technical grip and management.
4. Test with a scenario
Use a service or project scenario to hear how they prioritise and communicate.
5. Reference the team
Confirm they kept a team performing and a service reliable.
Fees typically run 15-20% of first-year salary, capped and agreed upfront.
Nothing is due until your hire starts.
Usually 5-9 weeks.
The main variable is how specialist the environment is - a niche stack narrows the pool and adds a little time.
An IT Manager runs the IT team and day-to-day operations - support, infrastructure, projects and suppliers - making sure systems are reliable and users are looked after.
They usually report to a Head of IT or IT Director.
An IT Manager focuses on running the team and operations. A Head of IT carries more strategy and budget.
In smaller businesses one person does both, so we scope the real level with you.
Ask: How do you prioritise when everything's on fire?
Tell me about a project you delivered.
How do you develop your support team? and How do you handle a difficult supplier?
A broad range - manufacturing, professional services, healthcare and technology among them.
Good IT operations skills travel well, so unless your environment is highly specialised we cast wide to reach stronger candidates.
Tell us about your role and a specialist IT recruiter will call you. No fee until your hire starts.
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