1st Line IT Support / Helpdesk

Role: Website Project Manager – 12-month fixed term
Location: Hybrid, Hammersmith, London - Tuesday/Wednesday
Salary: £60,000
Benefits: Pension, Private Medical

You will be working for a sporting world governing body that manage sailing events at the Olympic and Paralympic games, officially recognised by the International Olympic Committee (IOC).

We are seeking a highly skilled and motivated Project Manager to oversee the transition of a high performing website as well as a web-based application database covering membership and rankings from one hosting company to another.

This will involve an initial discovery phase with the current digital agency followed by a tender process to locate and onboard a new company to deliver the website and associated web applications on time and to budget.

Key responsibilities:

• Lead the end-to-end tender process of transitioning from one hosting company to a new vendor. This will include the main website plus the registration and rankings database application.
• Collaborate with external UI/UX designers, content strategists, and marketing teams to translate business requirements into technical solutions.
• Maintain project timelines and provide regular status updates to stakeholders.

What are we looking for:

• Prior experience of running a discovery phase and subsequent tender process for a be development / transition project.
• Experience in a software project management role focused on web and web applications development.
• Knowledge of database driven applications and systems
• Prior experience of running a tender process for a be development / transition project.
• Experience in leading/project managing website and web application development projects
• Experience with CMS platforms (e.g., WordPress, Drupal, Headless CMS).
• Understanding of web standards, security practices, and performance optimisation.

Job Title: 1^st Line IT Support / Helpdesk
Location: Birmingham – Fully In-Office
Day Rate: £150 per day
Duration: 3 Months / Inside IR35

We are looking for a 1st Line IT Support / helpdesk with a couple of years experience to join an industry-leading company in Birmingham on a 3-month interim contract for their helpdesk.

This will require you to be fully in-office, Monday to Friday, at their central Birmingham office.
Their offices are 10 minutes walk from Birmingham New Street.
The hours will be 10:00am to 6:00pm.

Required Experience:

• 1 + years’ experience in a 1st line IT Support role on an IT Helpdesk.
• Exceptional customer service.
• Experience with helpdesk ticketing systems.
• ITIL exposure
• Experience with Mobile Device Management solutions.
• Microsoft (365, Windows, Outlook, Teams, etc).

Role: Head of IT
Location: Hybrid, Hammersmith, London - Tuesday/Wednesday
Salary: £50,000 to £55,000
Benefits: Pension, Private Medical

You will be working for a sporting world governing body that manage sailing events at the Olympic and Paralympic games, officially recognised by the International Olympic Committee (IOC).

As the Head of IT and Digital Infrastructure, you will be responsible for overseeing all aspects of information technology and digital platform management within the organisation.

This role requires a blend of technical expertise, strategic vision, and strong leadership skills to ensure that the organisation's IT infrastructure and online presence are optimised to support its objectives.

This is a hands-on leadership role, and the successful candidate will be expected to directly manage and implement key aspects of IT operations and digital solutions alongside leading the overall strategy.

You will be the sole person in IT for the organisation so you will need to hands-on technically. Their IT and Website is outsourced so you will be used to vendor and supplier management.

What are we looking for:

• Proven experience in IT leadership roles, with experience of managing IT infrastructure and website development/transition projects.
• In-depth hands-on knowledge of networking, hardware, software, and web technologies, with the ability to assess and recommend appropriate solutions.
• Strong understanding of cybersecurity principles and best practices, with experience of implementing security measures to protect organisational assets.
• Excellent vendor management skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
• Strategic thinker with the ability to develop and execute IT and website strategies aligned with organisational goals.