Azure Infrastructure Engineer

Job Title: IT Infrastructure and Support Engineer
Location: Canary Wharf, London – in office one day per week
Salary: £40,000 to £48,000
Benefits: Excellent Pension, 25 days holiday rising to 30 days after 12 months, Healthcare, Bonus

This is a fantastic opportunity for an experienced 2^nd/3^rd line infrastructure engineer to join a non-profit organisation based in Canary Wharf.

This is an exciting, high-profile role in the Financial Sector. They enjoy the rare ability to make a difference in a small, tight-knit and supportive organisation, and work with leading cyber security professionals from across several areas.

What will I be doing?

Working within a small collaborative IT team, your primary responsibility is to support the delivery of their IT support services. This role is predominantly infrastructure support looking after our desktop, cloud & server estate we are looking for an all-rounder, working hands-on, with some aspects being hands-off working alongside our MSP. You will be carrying out desktop support, server/cloud support using Azure, Windows server & Linux. From time-to-time working on various IT related projects enhancing the services that they offer such as server upgrades, cloud based digital transformation, WIFI, router, switch upgrades and general infrastructure.

What is on offer?

• Hybrid Working – one day per week in the office
• 25 days annual leave, rising to 30 days after 12 months + Bank Holidays
• 10% pension
• Healthcare

What are we looking for?

• 4 years’ minimum experience in 2^nd and 3^rd line support
• Strong knowledge of Windows server and desktop & cloud
• Azure
• Networking
• Any experience in Linux would be very welcome as half of their servers are Linux based.
• Expertise in networking, virtualisation, Identity & Access management
• Proficiency in infrastructure automation and scripting
• Excellent problem-solving and communication skills.
• Excellent communication skills.

You will be expected to pass a DBS/security check for this role, and Visa sponsorship is not available.

• Own and maintain the Quality Management System (QMS) with ongoing adherence and compliance to ISO 9001 and IATF 16949
• Lead quality reporting and performance updates to senior management
• Manage and support the quality team to investigate, report, and correct quality issues across the business
• Drive corrective actions and continuous improvement initiatives
• Reduce customer complaints and quality non-conformances
• Improve processes to increase First Time Pass (FTP) and overall product quality

• Proven experience in a senior quality or quality engineering role within manufacturing (chemical industry preferred)
• Strong knowledge of quality systems, audits, and compliance standards
• Experience leading teams and driving corrective actions
• Hands-on, proactive, and improvement-focused
• Strong communication and problem-solving skills

• Join a respected and growing manufacturer
• Senior role with real responsibility and influence
• Competitive package and long-term career prospects

• Annual salary of £26,000 to £30,000
• Access to company pension scheme
• On-site parking and profit-sharing benefits

• Prioritising and handling support requests via calls and emails to meet service levels.
• Keeping records of all issues and queries using IT Service Management Software.
• Escalating complex issues to third-party vendors and keeping stakeholders updated.
• Becoming an expert on core business systems and supporting desktop solutions, including active directory and Microsoft Office products.
• Collaborating with the Operational Support team for onsite systems and support activities.
• Participating in User Acceptance Testing for system enhancements and updates.
• Installing and configuring system applications, occasionally working with third-party vendors.
• Supporting team members in testing and diagnosing technical problems.
• Upholding 'best practice' procedures and contributing to continuous improvement initiatives.

• A minimum of one year of experience in a commercial environment, with a preference for those knowledgeable in retail support.
• Proficiency with the Microsoft product stack, including Exchange, AD, O365, and Intune.
• Strong analytical and problem-solving abilities, with a knack for troubleshooting.
• Exceptional customer care skills, with effective communication to resolve issues and ensure customer satisfaction.
• Solid understanding of Microsoft PC and Network operating environments and associated applications.