Telesales Team Leader

The Opportunity

The Role

Key Responsibilities

• Player-Manager Role: Lead by example and ensure team KPIs and activity targets are achieved.
• Identify and Engage Prospects: Build relationships with potential clients through telephone and virtual meetings.
• Promote Innovative Solutions: Educate prospects on the organisation’s products, services and customer-focused approach.
• Drive Revenue Growth: Generate and convert opportunities to exceed sales targets.
• Book Qualified Appointments: Arrange meetings for field-based sales professionals to progress larger opportunities.
• Collaborate Across Teams: Work closely with colleagues to develop campaigns and meet customer requirements.
• Manage the Sales Pipeline: Maintain accurate records and activity through CRM systems.
• Coach and Develop the Team: Monitor day-to-day performance, provide ongoing training and mentoring, and ensure best practice CRM usage.

About You

• Previous experience in telesales, internal sales, business development or a similar role.
• Experience leading, mentoring or coaching a sales team.
• Strong communication skills with the ability to quickly build rapport.
• Comfortable using CRM systems and digital communication platforms.
• Highly motivated, resilient and target driven.
• A strong work ethic and desire to develop within a growing organisation.
• Industry experience would be advantageous, but is not essential.

Why Apply?

• Competitive basic salary and uncapped earning potential.
• Opportunity to lead and develop a high-performing team.
• Join a growing and innovative business.
• Excellent career progression opportunities.
• Supportive and collaborative working environment.

• Supporting the Registered Manager with the day-to-day operation of the service.
• Leading, mentoring and developing the staff team.
• Ensuring outstanding, person-centred care is delivered at all times.
• Maintaining compliance with CQC standards and best practice.
• Managing supervisions, appraisals and team development.
• Building positive relationships with families, professionals and external agencies.
• Deputising for the Registered Manager in their absence.

• Lead and develop multiple residential and supported living services.
• Support Registered Managers in achieving and maintaining strong CQC outcomes.
• Drive high-quality, person-centred support and positive outcomes.
• Ensure compliance with regulatory, safeguarding and organisational standards.
• Manage budgets, occupancy levels and financial performance.
• Support recruitment, retention and development of teams.
• Conduct audits and quality inspections across services.
• Build effective relationships with commissioners, local authorities and other stakeholders.
• Lead on employee relations matters and provide operational support across services.
• Participate in an out-of-hours on-call rota.

• Experience managing services within the health and social care sector.
• Strong understanding of CQC regulations and relevant legislation.
• Experience managing budgets and achieving financial objectives.
• Proven ability to recruit, develop and manage teams effectively.
• Excellent leadership, organisational and communication skills.
• Level 5 qualification (or above) in Leadership and Management.
• Full UK driving licence and access to a vehicle.

• Experience supporting people with autism and/or learning disabilities.
• Previous success managing CQC inspections.
• Coaching or mentoring experience.
• Knowledge of positive behaviour support and complex care environments.

• £50,000 – £52,000 salary
• Opportunity to shape and influence high-quality care services.
• Supportive senior leadership team.
• Ongoing professional development and training.
• A role where you can make a genuine difference to people's lives.