A field service role where you're treated like a person, not a number.

We're recruiting a mechanically biased engineer to join an established engineering business that genuinely looks after its people.

You'll be home based, travelling to customer sites across the UK to service, maintain and repair mechanical equipment used in industrial and manufacturing environments.

Yes, there's UK travel and occasional nights away, but this isn't a company that runs its engineers into the ground. Work is planned sensibly, overnight stays are managed fairly, and work-life balance genuinely matters.

The Role

• Service, maintain and repair mechanical equipment at customer sites.
• Diagnose faults and carry out repairs.
• Complete planned maintenance and servicing.
• Work independently, with support from an experienced engineering team.
• Travel across the UK, with overnight stays when required.

What We're Looking For

• Mechanical engineering or maintenance experience.
• Ideally experience maintaining equipment in food manufacturing, warehousing, distribution or similar industrial environments.
• A mechanically biased engineer with good fault-finding skills.
• NVQ Level 3 or equivalent preferred.
• Full UK driving licence.

You don't need years of experience. Someone with just 12 months' relevant engineering experience, the right attitude and a willingness to learn will be considered.

What's On Offer?

• £38,000–£40,000 basic salary.
• Overtime paid at 1.5x.
• night shift allowance, when applicable.
• Overnight expenses and subsistence allowances.
• Company van, tools, laptop and phone.
• Private medical insurance and life insurance.
• Company pension and profit share scheme.
• 25 days' holiday plus bank holidays.
• Full training and ongoing support.

Most importantly, you'll join a business that values its engineers, plans work sensibly and understands that you have a life outside work.

IT Infrastructure Specialist - AWS
Location: Birmingham – 3 days per week in the office
Salary: £50,000–£55,000 + Pension

An exciting opportunity has arisen for an experienced IT Infrastructure Specialist to join a dynamic technology team, supporting and developing a broad infrastructure environment across AWS, networking and end-user productivity platforms.

This is a hands-on infrastructure role suited to someone with solid 2nd/3rd line experience who enjoys troubleshooting complex technical issues, maintaining reliable infrastructure and getting involved in ongoing improvements and change.

The Role

Working across the IT infrastructure estate, the successful candidate will be responsible for:

• Supporting and maintaining core IT infrastructure, including servers, networking, cloud services and enterprise applications.
• Managing and supporting the AWS environment, including EC2, S3, VPC, IAM and CloudWatch.
• Configuring, monitoring and troubleshooting Cisco switches and routers, ensuring network availability and performance.
• Administering and supporting Google Workspace, including user management, security policies, groups, Drive and Gmail.
• Responding to and resolving infrastructure incidents and service requests within agreed SLAs.
• Implementing technical changes in line with established change management processes.
• Proactively monitoring infrastructure performance and capacity and addressing potential issues before they impact the business.
• Providing 2nd/3rd line technical support across the wider infrastructure environment.
• Participating in a 24/7 out-of-hours on-call rotation for critical infrastructure incidents.

About You

The ideal candidate will have strong hands-on infrastructure experience, with particular strengths across AWS and networking.

• 2+ years' experience supporting AWS infrastructure, particularly EC2, S3, VPC and IAM.
• Good knowledge of Cisco networking, including switching, routing and VLANs.
• Experience with network monitoring and troubleshooting.
• Strong IT operations knowledge, including ITIL, Incident, Request and Change Management.
• Experience providing 2nd/3rd line infrastructure support.
• Experience administering Windows Server and/or Linux environments.
• Good communication and problem-solving skills, with the ability to work independently and manage competing priorities.

Experience with Palo Alto firewalls, SolarWinds, SD-WAN and scripting using Python, PowerShell or Bash would be advantageous. Azure experience would also be beneficial.

This is a great opportunity for an experienced infrastructure professional to take on a broad technical role covering cloud, networking and infrastructure operations, within a fast-paced environment that offers plenty of scope to develop technically.

Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you’ll own it until it’s sorted.

We’re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn’t a high-volume call centre role, and it isn’t about getting somebody off the phone as quickly as possible.

You’ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you’ll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You’ll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rather than leaving them wondering what’s happening

• Maintaining accurate records of conversations and agreed actions

• Following issues through until they are properly resolved

• Spotting recurring problems and helping prevent them happening again

What We’re Looking For

More than anything, we’re looking for the right type of person.

Someone who is patient, conscientious and takes pride in doing a good job.

You’ll ideally have:

• Previous customer service experience

• A genuine desire to help customers and solve problems

• Excellent attention to detail

• A calm and professional manner

• Good written and verbal communication skills

• The confidence to deal with complaints and occasionally frustrated customers

• The persistence to follow something through rather than simply passing it on

• Good IT and administration skills

• A reliable, team-focused approach

You don't need to be looking for the next promotion every 12 months.

This could particularly suit someone who wants to join a good team, become really good at their job and be valued for doing it well.

The Team

You’ll be joining a small, well-established customer service team where people work together, know their customers and take pride in the service they provide.

If you're naturally helpful, organised and you're the sort of person who hates leaving a problem half-solved, we'd like to hear from you.

Apply now for more information.