Contract IT Service Desk Analyst

Job Title: Contract IT Service Desk Analyst
Location: Sittingbourne, Kent – Site Based
Salary: £200 per day
Duration: 6 months

The Role

You will be based on site in Sittingbourne at this large manufacturing company providing both remote and desk-side support over two main sites.

We are looking at someone with strong experience in 1^st and 2^nd line support that can manage and effectively work on calls and support tickets using the Service Now helpdesk platform.

Key Experience Required

Ideally you will have gained good experience in a 1^st/2^nd line role with some time spent with a manufacturing company.

You must live locally to Sittingbourne and will be either immediately available or have a maximum of one week notice.

• IT troubleshooting skills (software and hardware)
• Experience using a ticketing system to manage IT cases
• Experience setting up laptops/desktops for new joiners and supporting with hardware/software changes in an office environment.
• Strong general IT knowledge and ability to pick up bespoke systems.
• You must be able to drive and have your own vehicle.

This role is deemed to be inside IR35.

• Focusing on business development within the leisure sector.
• Managing accounts and nurturing client relationships.
• Collaborating with the marketing team to drive sales efforts.
• Primarily working from the office with occasional travel to events and race meetings.

• Proven sales experience.
• A strong passion for outdoor living such as glamping
• A proactive approach to business development.

• Inspecting, diagnosing, and preparing vehicles to meet DVSA test standards.
• Overseeing quality control to maintain a 100% first-time pass rate.
• Ensuring excellent knowledge and adherence to DVSA testing standards and ATF procedures.

• A qualification as a Level 3 HGV Mechanic or equivalent.
• Proven experience in vehicle inspections and MOT preparation.
• Excellent knowledge of DVSA testing standards and ATF procedures.

Role: IT Manager
Location: Romford – Office Based
Salary: £45,000 to £55,000

Based full time on site in Romford, this is a hands-on role leading and managing a small team of two and taking responsibility for operations, cybersecurity, applications and strategy.

The company have been established for 15 years and are a trusted brand in a specialist sector of recruitment. They need someone to bring together all their processes and systems and mould them into a coherent IT plan.

You will take ownership of their IT infrastructure including office network and servers, a remote office in India and working with 3rd party who host some of their services including the phone system.

You will work closely with senior management in heling them deliver their objectives, supporting them with maximum system availability and using IT to give them competitive advantage. You will look to review, maintain and suggest innovation with all IT functions including current CRM, Phone system and hardware which are key to the sales function of the business

It is likely that you will come from a sales-focussed SME and will have remained hands-on technically, looking for an opportunity where you can take ownership of IT and strategy for a growing company.

What are we looking for:

• An experienced hands-on IT Manager from an SME background
• Used to managing small teams
• CRM Experience
• M365 / Windows / Cloud
• Live local to and happy to work full time on site in Romford