Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you’ll own it until it’s sorted.

We’re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn’t a high-volume call centre role, and it isn’t about getting somebody off the phone as quickly as possible.

You’ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you’ll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You’ll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rather than leaving them wondering what’s happening

• Maintaining accurate records of conversations and agreed actions

• Following issues through until they are properly resolved

• Spotting recurring problems and helping prevent them happening again

What We’re Looking For

More than anything, we’re looking for the right type of person.

Someone who is patient, conscientious and takes pride in doing a good job.

You’ll ideally have:

• Previous customer service experience

• A genuine desire to help customers and solve problems

• Excellent attention to detail

• A calm and professional manner

• Good written and verbal communication skills

• The confidence to deal with complaints and occasionally frustrated customers

• The persistence to follow something through rather than simply passing it on

• Good IT and administration skills

• A reliable, team-focused approach

You don't need to be looking for the next promotion every 12 months.

This could particularly suit someone who wants to join a good team, become really good at their job and be valued for doing it well.

The Team

You’ll be joining a small, well-established customer service team where people work together, know their customers and take pride in the service they provide.

If you're naturally helpful, organised and you're the sort of person who hates leaving a problem half-solved, we'd like to hear from you.

Apply now for more information.

Work on the kind of engineering problems that don't get fixed with a quick service call.

We're looking for an experienced Field Service Engineer to support major manufacturing customers across the UK.

This is not a high-volume role driving from job to job completing routine service calls.

You'll work on complex industrial plant (mainly in the aerospace sector) and automated manufacturing systems, often spending several days on site diagnosing faults, carrying out repairs, completing planned maintenance and delivering engineering improvements.

You'll be trusted to use your engineering judgement rather than simply work through a checklist.

The Role

You'll be responsible for:

• Fault finding and repair of complex industrial equipment
• Planned and preventative maintenance
• Mechanical and/or electrical repairs
• Installation, modification and upgrade work
• Diagnosing problems and developing practical engineering solutions
• Working from engineering drawings and technical information
• Supporting longer-term maintenance and improvement projects

You'll be home based and travel directly to customer sites across the UK, so you can live anywhere in the UK but ideally across the Midlands or Central England.

We're looking for:

✔ Strong Mechanical and/or Electrical engineering experience

✔ Experience working with complex industrial machinery or plant - preferrably within the aeropsace sector

✔ Excellent fault-finding and problem-solving skills

✔ Comfortable working independently on customer sites

✔ Able to understand engineering drawings and technical information

✔ Happy with regular UK travel and staying away when required

Experience could come from aerospace, automotive, heavy engineering, industrial automation, capital equipment, process plant or manufacturing maintenance.

This isn't a job for a parts changer.

We're looking for a proper engineer who enjoys getting underneath a problem,

Run your own patch selling technical solutions that keep industrial plants running, with uncapped commission on top of a strong basic and a company car.

The role

You'll drive new business across the West of England and Wales for a global corrosion-protection and coatings specialist, selling into power, oil and gas, petrochemical, energy-from-waste and wider heavy industry. It's a consultative, sometimes complex sale to engineers, consultants and procurement, so you'll enjoy the technical detail.

• Win new accounts and grow and protect existing ones across your territory

• Visit sites to give technical and commercial support and turn enquiries into orders

• Promote corrosion protection, protective coatings and re-engineering solutions

• Plan your own diary and keep your pipeline and CRM sharp across a big patch

What you'll need

• A track record in technical, field or B2B sales - winning new business and growing accounts

• Experience selling service-based or engineering solutions (repair and maintenance, industrial coatings or corrosion protection is ideal)

• Credibility with engineers, consultants and procurement, plus strong commercial acumen

• A full UK driving licence, and happy to travel with overnight stays when the patch needs it

Desirable

• Knowledge of coatings, corrosion, valves, pumps, tanks or asset-protection markets

• A network across power, oil and gas, petrochemical or energy-from-waste

What's on offer

• £40,000 - £50,000 basic (depending on experience), plus uncapped OTE and commission

• Fully expensed company car

• Pension and a full benefits package

• Home-based autonomy across a large, well-established territory

Our client is a global provider of corrosion protection and re-engineering solutions, over 40 years established and investing in growth across demanding industrial sectors.

How to apply

Hit apply and send your CV - we'll be in touch to talk it through.

Aircraft Engine Performance Engineer

Gas Turbine Engines | Diagnostics | Performance Analysis

Basingstoke | Aviation Engineering

Are you an experienced aircraft gas turbine engineer who enjoys diagnostics and fault-finding, but fancies using that knowledge in a different way?

This is a specialist engineering role where you'll analyse aircraft engine performance data, identify developing trends and help spot potential engine problems before they become bigger issues.

It's technical, analytical and genuinely interesting work.

What You'll Be Doing

You'll use specialist monitoring systems and your own engineering knowledge to analyse engine performance and investigate anything that doesn't look right.

Day to day, you'll be:

• Analysing aircraft engine performance and operational data

• Carrying out Gas Path Analysis (GPA)

• Monitoring engine trends and investigating anomalies

• Identifying potential faults and issuing technical alerts

• Providing technical support to aircraft operators

• Evaluating and reporting customer engine data

• Liaising with customers on technical issues

• Working alongside other engineering, operations and IT specialists

• Helping ensure a 24/7 engine monitoring service runs effectively

There is also a remote out-of-hours Duty Manager rota, so you'll periodically provide technical support outside normal working hours.

What We're Looking For

The key thing is a strong understanding of aircraft gas turbine engines.

You could come from aircraft maintenance, engine overhaul, technical services, engine performance, diagnostics or a similar aviation engineering environment.

Ideally you'll have:

• Strong aircraft gas turbine engine knowledge

• Good diagnostic and fault-finding skills

• Experience or knowledge of engine trend monitoring

• A logical, analytical approach

• Confidence interpreting technical data

• An Aeronautical Engineering degree, aircraft engineering licence or equivalent practical experience

• Previous experience carrying significant technical responsibility

Experience with Rolls-Royce, GE, Pratt & Whitney Canada or Honeywell engines would be particularly attractive.

The Opportunity

This could be particularly attractive if you've spent years working hands-on with aircraft engines and want to take that knowledge into a more analytical, technically focused position.

You'll still be diagnosing engine problems, but instead of reaching for the tools, you'll be using data, trends and engineering judgement to work out what's happening.

If you know gas turbine engines and enjoy solving technical problems, we'd like to hear from you.