IT Service Desk - Managed Services

Role: IT Service Desk - Managed Services
Location: Site based in Milton Keynes
Salary £30,000 to £35,000 plus Bonus

A leading international technology solutions provider is looking for an IT Service Desk Operative to join its Cloud Management Centre team.

Working across sectors including Finance, Manufacturing and Retail, this role sits at the heart of service delivery—owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience.

Key responsibilities include:

• Managing and progressing service tickets through to closure
• Providing 1st line support and coordinating incident escalations and change requests
• Working with technical teams, customers, partners and vendors to drive resolution
• Supporting remote monitoring operations and service desk administration
• Producing service performance reports and customer insights
• Maintaining accurate records, documentation and reporting

The ideal candidate will have:

• 4 years or more experience in Service Desk, Incident Management or Managed Services environments
• Knowledge of ticketing systems and 1st line support processes
• Strong Microsoft 365 skills
• Excellent communication, organisation and stakeholder management abilities
• A proactive, self-driven approach with strong attention to detail

To be considered for this role you must live wihtin a daily commutable distance of Milton Keynes.
Security Clearance is required for this position (or willingness to undergo clearance).

This is an opportunity to join a growing technology business delivering critical services to a broad and varied client base.

• Full product and sales training
• Great progression into management
• A basic salary of £30k
• Uncapped commission – average is £60k per year – best person £100k in 1^st year
• 2 days off a week, including 1 in the week
• A great working environment
• Regular performance reviews and rewards

• Meeting and greeting customers both walk ins and referrals
• Listening to requirements and show an active interest in the client
• Making suggestions and listening to feedback
• Answering all queries professionally, but being authentic at all times
• Closing sales of a value between £2k and £20k
• Meet and exceed a target of £50k per month

• A passion for sales
• A high degree of customer service
• Good communication skills
• A willingness to learn
• The ability to follow things up

Job Title: Field Network Installation Engineer
Location: Cromer, Norfolk
Salary: £30,000 to £35,000
Benefits: Pension, 23 days holiday plus bank holidays,

Role summary

This role is primarily based at their Cromer office. You will work mainly from this location, supporting network operations, customer systems, workshop preparation and technical tasks. You will also be required to work out on the road, carrying out installations and support visits at customer sites.

Site work will include WiFi installations, CCTV installations, network cabling, router and switch installations, radio link work, broadband and connectivity setups, and other field-based technical duties required by the business.

Key responsibilities

• Work mainly from the Cromer office, supporting day-to-day technical and installation operations.
• Attend customer sites to install, configure and test WiFi systems, CCTV systems, network equipment and related services.
• Install and terminate network cabling where required.
• Configure routers, switches, access points, cameras and other customer equipment.
• Carry out fault finding on customer networks, broadband services, wireless links and site equipment.
• Prepare equipment in the office before installation, including testing, labelling and documentation.
• Keep accurate records of work completed, equipment installed, site notes, passwords and configuration details.
• Communicate clearly with customers, colleagues and suppliers during installations and support visits.
• Follow company procedures for health and safety, working at height, cable routing and customer site access.
• Support other technical tasks as required by the business.

Location and travel requirements

• The role will be mostly based at Cromer
• The engineer must be willing to travel to customer sites as part of their normal duties.
• Road-based work will include planned installations, service calls and site surveys.
• The mix of office-based and field-based work will vary depending on business needs and customer demand.

Skills and experience

• Good understanding of computer networks, routers, switches, WiFi and IP addressing.
• Good understanding of running network cables, and other low voltage cables.
• Experience with WiFi access points, CCTV systems or structured cabling would be useful.
• Ability to troubleshoot technical issues in a practical and methodical way.
• Good customer service skills and a professional approach on customer sites.
• Ability to work alone, manage time and complete work to a good standard.
• Full UK driving licence or ability to travel to customer sites as required.

Personal qualities

• Reliable, practical and willing to learn.
• Comfortable working in both office and customer site environments.
• Good attention to detail when installing, testing and documenting systems.
• Willing to support a small technical team across a varied workload.

Job Title: 2nd Line IT Support
Career: Great opportunity to develop a career in Information Security
Location: Peterborough with one day per week at home.
Salary: £39,000 to £40,000
Benefits: Excellent Pension, Medical, Training Package

This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security.

The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business.

Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 4 days in the office and 1 day from home.

What will you be doing:

The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects.

What we are looking for:

• Minimum of 4 years experience in a 2nd line support role.
• Experience in supporting Office 365 / Modern Office Tools / Desktop
• Excellent customer support and facing skills ideally at VIP level
• Passionate about Information Security and a genuine desire to make this part of your career.

This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring leading to security certifications paid for by the company.