Application Support Analyst – SQL Server

Remote | £30,000 – £35,000 + Benefits

An excellent opportunity for an experienced Application Support Analyst to join an established software business specialising in debt collection, credit control and ledger management solutions.

Working remotely, you’ll provide 1st and 2nd line application support to customers, investigating issues, resolving technical queries and supporting software deployments across test and live environments.

The Role

• Provide 1st and 2nd line application support via telephone, email and ticketing systems.
• Investigate application and data issues using T-SQL, validating fixes and producing ad-hoc reports.
• Deploy, configure and upgrade software across test and live environments, including IIS, Windows Services and SQL Server.
• Carry out root cause analysis and contribute to problem management.
• Work directly with customers to resolve complex defects and technical issues.
• Support pre-release testing and produce user guides and technical documentation.
• Ensure service levels are met and deliver a high standard of customer service.

The Person

• At least 2 years’ application support experience.
• Strong T-SQL skills and hands-on experience with SQL Server 2016 or later.
• Confident communication skills, with a professional telephone manner and clear written communication.
• Experience or an interest in taking ownership of software deployments and release processes.
• Able to work independently from home and undertake occasional out-of-hours work when required.

Desirable experience:

• Supporting applications hosted on-premise and in the cloud.
• Production software deployments.
• Microsoft Azure, including App Services, Storage Accounts, Queues, Managed Databases and Service Bus.
• HTTP APIs, C# or VB.NET, and SSRS.

The Package

• Salary of £30,000 – £35,000, depending on experience.
• Fully remote working.
• Monday to Friday, 9:00am – 5:30pm.
• Paid overtime for out-of-hours deployments.
• Structured training in deployment and release processes.
• Pension.
• 20 days’ holiday plus bank holidays, increasing to 25 days with length of service.

Registered Manager – Learning Disabilities

North & East London
£50,000 – £52,000 per annum
Full-time, Permanent

Are you an experienced Registered Manager working with adults with learning disabilities, autism, complex needs or behaviours that challenge?

We are recruiting for a long-established care provider looking for a Registered Manager to oversee two specialist services across North & East London.

The two services are only 15 minutes’ drive apart, with experienced senior staff already in place.

You will be responsible for the quality, compliance and day-to-day management of both services, leading established teams and ensuring the people supported receive safe, person-centred care.

The Role

You will:

• Lead and manage both services

• Maintain strong CQC compliance

• Lead, support and develop staff teams

• Oversee support plans and risk assessments

• Manage safeguarding, incidents and complaints

• Oversee referrals, assessments and new placements

• Carry out audits and quality monitoring

• Build effective relationships with families and external professionals

• Support service development and occupancy

There are approximately 28 staff across the two services, including experienced Senior Support Workers.

About You

You will ideally have:

• At least 2 years’ experience as a Registered Manager

• Current or recent CQC registration

• Strong experience supporting adults with learning disabilities

• Experience of autism, complex needs, mental health or behaviours that challenge

• Strong knowledge of CQC requirements

• Experience leading and developing care teams

• A full UK driving licence

Applicants whose management experience has been solely within domiciliary care may not have the specialist background required.

This is a great opportunity to join an established provider where you can focus on quality, leadership and continuous improvement.

Salary: £50,000 – £52,000 per annum

If you are an experienced Registered Manager looking for your next opportunity, apply today with your CV for immediate consideration.

Know forestry or groundcare machinery and enjoy winning business? Take a specialist equipment range to customers across the UK.

We're looking for a Business Development Manager to develop UK sales for a broad range of specialist machinery, equipment and attachments.

Forestry is a major target market, alongside groundcare and other sectors where specialist mobile machinery is used.

This is a home-based, UK-wide sales role for someone who understands machinery, can talk credibly with customers and enjoys turning opportunities into orders.

c.£40,000 basic + bonus + company car

The Role

You'll be responsible for growing sales across the UK, developing new customers while also building relationships with existing accounts.

You'll be:

• Identifying and winning new business across the UK

• Developing sales within forestry, groundcare and related markets

• Building relationships with contractors, operators and equipment users

• Visiting customers to understand their applications and requirements

• Demonstrating machinery and recommending the right solution

• Selling equipment, machinery and attachments

• Preparing quotations and progressing opportunities through to order

• Developing existing accounts and identifying additional opportunities

• Attending exhibitions, demonstrations and industry events

• Managing your own diary, pipeline and sales activity

There's a big potential market to go after, so this will suit someone who likes getting out in front of customers rather than sitting behind a laptop waiting for enquiries.

What We're Looking For

You don't need to have sold exactly the same machinery before.

You will need some relevant market knowledge, ideally gained selling machinery or equipment into forestry and/or professional groundcare.

Your background could include:

• Forestry machinery or equipment

• Groundcare machinery

• Agricultural machinery

• Compact tractors

• Professional mowing or turf equipment

• Arboricultural equipment

• Attachments and implements

• Plant or specialist mobile machinery

We're equally happy to consider someone from the smaller end of the groundcare machinery market who is ready to step up into larger, more specialist equipment.

What matters is that you understand machinery and applications, can build credibility with customers and have the commercial instinct to spot an opportunity and turn it into business.

The Opportunity

This isn't about selling from a catalogue.

Customers will have different applications and requirements, so you'll need to understand what they're trying to achieve and recommend the right equipment for the job.

You'll have the freedom to manage your own territory, backed by an established specialist engineering business with strong technical and product knowledge behind you.

For someone who knows the market, there is significant scope to develop sales across the UK.

Package

£40,000 basic salary

Bonus

Company car

Home based

UK-wide territory

If you're currently selling forestry, groundcare, agricultural or specialist machinery and fancy taking on a broader UK-wide role, we'd like to hear from you.
INDSLS

Customer Service Advisor

Manchester | Full-time

If a customer has a problem, you’ll own it until it’s sorted.

We’re looking for a Customer Service Advisor to join a small, experienced and genuinely dedicated customer service team within an established consumer products business.

This isn’t a high-volume call centre role, and it isn’t about getting somebody off the phone as quickly as possible.

You’ll deal with enquiries and complaints from both retail customers and members of the public, taking responsibility from the initial contact right through to resolution.

Sometimes the answer will be straightforward. Sometimes you’ll need to investigate, speak to other departments, chase information and find a practical solution.

Either way, the important thing is that you care about getting it right.

What You’ll Be Doing

• Handling customer enquiries by phone and email

• Managing complaints from initial contact through to resolution

• Supporting both retail customers and members of the public

• Investigating delivery, product, order and general customer issues

• Liaising with Sales, Logistics, Stock Control and other internal teams

• Keeping customers updated rather than leaving them wondering what’s happening

• Maintaining accurate records of conversations and agreed actions

• Following issues through until they are properly resolved

• Spotting recurring problems and helping prevent them happening again

What We’re Looking For

More than anything, we’re looking for the right type of person.

Someone who is patient, conscientious and takes pride in doing a good job.

You’ll ideally have:

• Previous customer service experience

• A genuine desire to help customers and solve problems

• Excellent attention to detail

• A calm and professional manner

• Good written and verbal communication skills

• The confidence to deal with complaints and occasionally frustrated customers

• The persistence to follow something through rather than simply passing it on

• Good IT and administration skills

• A reliable, team-focused approach

You don't need to be looking for the next promotion every 12 months.

This could particularly suit someone who wants to join a good team, become really good at their job and be valued for doing it well.

The Team

You’ll be joining a small, well-established customer service team where people work together, know their customers and take pride in the service they provide.

If you're naturally helpful, organised and you're the sort of person who hates leaving a problem half-solved, we'd like to hear from you.

Apply now for more information.